Fee Team Manager

UMB Bank • Salt Lake, UT

56d

About The Position

This role will lead and provide guidance and direction to an assigned team of Corporate Trust Associate Relationship Managers and/or Relationship Managers. This role will also work closely with senior leaders in the business to ensure consistent and superior customer service. Resolve ALL administrative issues and provide support to any level client staff Provide guidance to junior staff Operate with Relationship Managers to service the largest clients and resolve the most complex issues Provides day-to-day support to existing institutional/corporate trust accounts including billing for administrative fees, recommending fee increases, facilitating bond closing, handling cash and investment transactions, monitoring cash activities and compliance items, providing debt service calculations, executing payment generation and follow-up Provide feedback to Sales to assist with pricing business based on account structure compared to existing business. Responsible for accurate/timely setup of issues on all systems, preparing accounts for compliance review and responding appropriately to compliance exceptions Review legal documents to ensure operational mechanics are appropriate Participate in cross-training to learn other Corporate Trust roles and provide support, as needed Interview hire and train new team members with support from upper management and team members that change roles and responsibilities in the group. Track workload for the team and make adjustments to account assignments or coordinate team help during spikes and special projects Lead one on one and team meetings with direct reports Coordinate guidelines and procedures to review and discuss in team meetings Research and develop efficiencies for systems and processes Serve as a subject matter expert as a representative for the SCT group for projects, and system enhancements and testing. Gather information and ensure teams are consistent in work product. Other duties as assigned

Requirements

• Demonstrates proven track record of meeting or exceeding audit standards and compliance metrics.
• Demonstrates ability to provide positive client experience through a variety of methods including associate engagement, technology, workflows and processing
• Demonstrates ability to manage multiple projects and timelines
• Demonstrates the ability to implement change through business planning
• Demonstrates exceptional written and verbal communication skills with attention to detail
• Demonstrates the ability to be self-directed and lead a team
• Bachelor's degree or equivalent work experience
• 7 or more years relevant experience

Nice To Haves

• Master's Degree
• Certified Corporate Trust Specialist (CCTS) or Corporate Trust Master Certification (CTMC)

Responsibilities

• Lead and provide guidance and direction to an assigned team of Corporate Trust Associate Relationship Managers and/or Relationship Managers.
• Work closely with senior leaders in the business to ensure consistent and superior customer service.
• Resolve ALL administrative issues and provide support to any level client staff
• Provide guidance to junior staff
• Operate with Relationship Managers to service the largest clients and resolve the most complex issues
• Provide day-to-day support to existing institutional/corporate trust accounts including billing for administrative fees, recommending fee increases, facilitating bond closing, handling cash and investment transactions, monitoring cash activities and compliance items, providing debt service calculations, executing payment generation and follow-up
• Provide feedback to Sales to assist with pricing business based on account structure compared to existing business.
• Responsible for accurate/timely setup of issues on all systems, preparing accounts for compliance review and responding appropriately to compliance exceptions
• Review legal documents to ensure operational mechanics are appropriate
• Participate in cross-training to learn other Corporate Trust roles and provide support, as needed
• Interview hire and train new team members with support from upper management and team members that change roles and responsibilities in the group.
• Track workload for the team and make adjustments to account assignments or coordinate team help during spikes and special projects
• Lead one on one and team meetings with direct reports
• Coordinate guidelines and procedures to review and discuss in team meetings
• Research and develop efficiencies for systems and processes
• Serve as a subject matter expert as a representative for the SCT group for projects, and system enhancements and testing.
• Gather information and ensure teams are consistent in work product.
• Supervise a team of administrative staff and/or support staff including hiring, performance management and ensure accurate and successful performance of duties.

Benefits

• UMB offers competitive and varied benefits to eligible associates , such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager