Fee Operations Manager

Bessemer Trust•Woodbridge Township, NJ

26d•Hybrid

About The Position

Bessemer Trust is seeking a Fee Operations Manager to lead the Fee Operations team within Client and Custody Operations – Data and Tax Operations. This role is responsible for maintaining a strong control environment while driving innovation, operational efficiency, automation, and workflow modernization. The role oversees the full fee lifecycle, ensuring accurate setup, maintenance, calculation, and discontinuation of client fee arrangements in compliance with firm standards, regulatory requirements, and client agreements.

Requirements

10+ years of fee operations experience in financial services; trust or wealth operations preferred.
Prior experience leading teams or acting in a senior operational role.
Strong understanding of fee structures, client agreements, and operational controls.
Strong analytical, organizational, and communication skills.

Nice To Haves

Global Plus (FIS) experience preferred.
Familiarity with fee reviews and new relationship acceptance governance practices.
Process improvement mindset; technology fluency a plus.

Responsibilities

Lead innovation, process improvement, automation, and workflow simplification across people, process, and technology to enable scalable growth.
Manage and develop a high-performing fee operations team.
Analyze industry trends and data to proactively address risks and business needs.
Partner with internal stakeholders and vendors to support operational initiatives.
Oversee the establishment, maintenance, and termination of client fee structures and schedules.
Ensure fee configurations align with signed agreements, firm policy, and regulatory requirements.
Build and manage fee schedules and formulas in Global Plus (FIS).
Lead Standard and Non-Standard Fee review processes and Relationship Acceptance Committee governance.
Ensure timely implementation and removal of approved discounts and waivers.
Conduct quality assurance reviews, secondary checks, and maintain required documentation.
Direct fee modeling, recalculations, and support for advisor and client-facing inquiries.
Approve transfer and termination fees and oversee final fee-related activities.
Serve as escalation point for complex fee-related issues.

Benefits

Collaborative, mission-driven culture
Opportunity to lead transformation in a critical operational area
Exposure to high-impact, cross-functional initiatives
Competitive compensation and benefits package
Competitive base salary plus discretionary annual bonus for select positions
A 401(k) plan with a generous annual profit-sharing contribution
Personalized development and career opportunities, including tuition reimbursement support
Comprehensive medical, dental, and vision plans with zero contributions for employee coverage
Employee assistance (EAP) and wellness programs
Hybrid work environment: 60% in office, 40% remote for most positions
Paid time off and paid parental leave
Employer-paid life insurance and short- and long-term disability coverage
Legal services and financial wellness plans at no cost to employees