Federal Work-Study Program Assistant

George Mason University•Fairfax, VA

14d•$23 - $26•Hybrid

About The Position

George Mason University’s Office of Student Financial Aid is seeking a detail-oriented and tech-savvy Federal Work-Study Program Assistant & Workflow Developer to support the administration and automation of the Federal Work-Study (FWS) program. This part-time role merges program operations with workflow development to enhance efficiency, compliance, and student experience. The ideal candidate will be passionate about student success, comfortable with digital tools, and eager to improve business processes.

Requirements

Bachelor’s degree or equivalent combination of education and experience
Experience with workflow automation tools
Strong organizational, analytical, and communication skills

Nice To Haves

Experience in higher education or public sector environment
Familiarity with George Mason University systems (Banner, Salesforce, Dynamic Forms, SharePoint, and MicroStrategy)
Customer service experience and ability to train diverse audiences
Knowledge of federal financial aid regulations, especially FWS
Understanding of FERPA and student employment policies

Responsibilities

Manage daily operations of the FWS program using Outlook, Salesforce, and institutional systems
Ensure compliance with federal regulations and university policies
Assist students in navigating Handshake to find and apply for FWS positions
Coordinate SEAR form processing via Dynamic Forms and maintain accurate employment records
Review and process EPAFs for student employment, including approvals, terminations, and payroll tracking
Monitor student earnings and reconcile FWS funds monthly
Collaborate with campus departments and community partners to place students in eligible positions
Provide orientation and training for students and supervisors on FWS policies and procedures
Coordinate with University Career Services to promote FWS job opportunities and ensure alignment with student career development goals
Analyze current FWS-related processes and identify opportunities for automation
Design and implement digital workflows
Integrate systems like Ellucian Banner and Salesforce to ensure seamless data flow across departments
Create dashboards and user-friendly interfaces for stakeholders
Troubleshoot workflow issues and provide documentation and training for new systems
Design and implement integrated digital workflows that connect Career Services platforms (e.g., Handshake) with financial aid systems for seamless student employment operations