Federal Work-Study Program Assistant & Workflow Developer

George Mason University•Fairfax, VA

64d•Hybrid

About The Position

George Mason University's Office of Student Financial Aid is seeking a detail-oriented and tech-savvy Federal Work-Study Program & Workflow Coordinator to support the administration and automation of the Federal Work-Study (FWS) program. This part-time role merges program operations with workflow development to enhance efficiency, compliance, and student experience. The ideal candidate will be passionate about student success, comfortable with digital tools, and eager to improve business processes.

Requirements

Bachelor's degree or equivalent combination of education and experience;
Knowledge of federal financial aid regulations, especially FWS;
Experience with workflow automation tools and scripting (e.g. SQL); and
Strong organizational, analytical, and communication skills.

Nice To Haves

Experience in higher education or public sector environments;
Familiarity with George Mason University systems (Banner, Salesforce, Dynamic Forms, SharePoint and MicroStrategy);
Customer service experience and ability to train diverse audiences; and
Understanding of FERPA and student employment policies.

Responsibilities

Manage daily operations of the FWS program using Salesforce, Outlook, and institutional systems;
Ensure compliance with federal regulations and university policies;
Assist students in navigating Handshake to find and apply for FWS positions;
Coordinate SEAR form processing via Dynamic Forms and maintain accurate employment records;
Review and process EPAFs for student employment, including approvals, terminations, and payroll tracking;
Monitor student earnings and reconcile FWS funds monthly;
Collaborate with campus departments and community partners to place students in eligible positions;
Provide orientation and training for students and supervisors on FWS policies and procedures; and
Coordinate with University Career Services to promote FWS job opportunities and ensure alignment with student career development goals.
Analyze current FWS-related processes and identify opportunities for automation;
Design and implement digital workflows;
Integrate systems like Ellucian Banner and Salesforce to ensure seamless data flow across departments;
Create dashboards and user-friendly interfaces for stakeholders;
Troubleshoot workflow issues and provide documentation and training for new systems; and
Design and implement integrated digital workflows that connect Career Services platforms (e.g., Handshake) with financial aid systems for seamless student employment operations.