Student Program Assistant (Federal Work Study Only)

Columbus State Community College•Columbus, OH

6h•Hybrid

About The Position

Purpose of Position: The Office of Student Conduct is seeking a Student Program Assistant. Successful candidate will provide front line services such as student intake, phone and email correspondences, represent the office at internal fairs as well as support various projects, including but not limited to: social media/advertising, and/or coordination of programming for academic integrity. Average hours worked per week is approximately 10-15 hrs. This position is open to students that have Federal Work-Study only.

Requirements

Knowledge of: Microsoft Office products (Word, Excel, Teams, etc.); basic office equipment (computer, telephone, shredder
Skill in: Professionalism, customer service, written and verbal communication, strong organizational skills, time management. Problem resolution and prioritization.
Ability to: Work a consistent, reliable schedule. Comfortable with presenting in front of groups. Utilize social media for marketing.
This position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State. You must also be enrolled in SIX or more credit hours in a degree or certificate program. Visit https://www.cscc.edu/services/careers/work-study.shtml for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already. Any applicants without Federal Work Study eligibility will not be considered for this position.
Applicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109.
Must have reliable transportation or other means to get to work regularly.
Students enrolled as Transient, College Credit Plus, Undecided, or otherwise non-degree-seeking are not considered eligible for Student Employment.

Nice To Haves

Previous customer service or office experience.

Responsibilities

Communicate effectively with students, staff, faculty, and administrators.
Maintain confidentiality as outlined in departmental standards.
Provide front desk coverage and customer service in person, via email, via virtual modalities such as Microsoft Teams and Zoom, and via telephone, as needed. The successful applicant will be able to demonstrate effective problem resolution skills and prioritize competing needs of constituents.
Operate office equipment such as computer, copier, shredder, phone, etc. The successful applicant will be able to demonstrate the effective use of Microsoft Office programs.
Serve as representative for the Office of Student Conduct as scheduled for a variety of campus and community engagement opportunities.
Articulate policies and procedures, as outlined in the Code of Student Conduct.
Participate in project management in consultation with supervisor (creation/implementation/monitoring of social media accounts; brochure creation/editing; assessment of conduct-related data, etc.).
Maintain privacy and confidentiality of student records and other sensitive information.
Fosters and maintains a safe environment of respect and inclusion for faculty , staff, students, and members of the community.
Work a consistent, reliable schedule and exhibits regular and punctual attendance.
Perform other duties as assigned.