Federal Programs Client Liaison

Second Harvest Food Bank of Middle TN • Nashville, TN

7d

About The Position

We are hiring for a full-time Client Liaison (Route Driver) to join the Community Impact Department at Second Harvest Food Bank of Middle Tennessee. Who we are: For nearly 50 years, Second Harvest Food Bank of Middle Tennessee has dedicated itself to nourishing and empowering their neighbors so they can thrive. As a 501(c)(3) nonprofit, Second Harvest implements sustainable solutions to food insecurity through a strategically selected network of more than 600 partners across 46 counties in Middle and West Tennessee. Our partners include food pantries, congregate meal sites, shelters, childcare facilities, senior centers, group homes, and youth enrichment programs. For more information about Second Harvest Food Bank of Middle Tennessee, its mission, and programs, please visit secondharvestmidtn.org. What you’ll do: Summary: The Federal Programs Client Liaison responsibilities include providing support to the Commodity Supplemental Food Program (CSFP), including certifying participants, providing CSFP home and high-rise deliveries directly to participating seniors, and providing program support to CSFP distribution partners. This role is responsible for adhering to all CSFP rules and guidelines and providing excellent customer service. This role will also deliver and pick up local food shipments, as well as maintain daily reporting, operations, safety, and other duties. This role will provide customer service and relationship building with internal and external partners to ensure a favorable image of Second Harvest Food Bank of Middle Tennessee. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel.

Requirements

• High School Diploma (or equivalent) required.
• Valid Vehicle Operator’s Driver License of Class C (with F Endorsement) or Class B required.
• 1+ year of experience professionally driving commercial vehicles and making deliveries, or 1+ year of experience working with seniors and/or working with clients in a social services program required.
• Maintains a valid Class C Operator’s Driver License (an F endorsement is required).
• Safe and proper operation of commercial vehicles and loading/ unloading with material handling equipment ranging from delivery van, forklifts, pallet jacks and dollies.
• Utilizes proper physical lifting techniques in accordance with warehouse operational methods, procedures, policies, rules, and regulations.
• Applies, interprets, and explains policies and procedures as needed through work with external partners.
• Reads maps, utilizes GPS systems, and plans and organizes work to meet route schedules and timelines.
• Ability to navigate commercial vehicle in non-traditional environments in execution of city and rural routes.
• Productive within various environments, including outdoors, warehouses, and climate-controlled areas with seasonally ranging temperatures in freezer and cooler cold food storage zones.
• Fulfills physical demands of loading/ unloading responsibilities, including consistently lifting, pushing, pulling, and carrying objects up to 50 pounds.
• Works independently as well as a part of a team.
• Collaborates as an effective team member by establishing and maintaining productive professional relationships with co-workers, program partners, program participants and the public.
• Adapt as needed to staffing shortages.
• Customer service skills involving active listening, reporting issues/ concerns internally and remaining flexible to adapt to external partner needs.
• Operates computer tablet and client tracking software.
• Maintains documentation and records.
• Cultural competence in working with diverse populations, especially when delivering food to address hunger and populations experiencing food insecurity.
• Makes referrals to main distribution center for emergency food assistance needs.
• Makes accurate mathematical calculations and performs basic math.
• Utilizes correct English usage, spelling, grammar, punctuation, and mathematical concepts.to communicate both orally and in writing in a clear and concise manner.
• Makes accurate counts, general addition/ subtraction abilities to make mathematical calculations.
• Consistent, dependable, and reliable work ethic and regular attendance

Responsibilities

• Adheres to CSFP program rules and regulations.
• Accurately certifies and re-certifies participants in the office or in the field in the Link2Feed intake system.
• Ensures all certifications are up to date.
• Communicates CSFP program information to clients, distribution partners, and others in Nashville and the surrounding community.
• Provides support and technical assistance to CSFP distribution partners.
• Provides back-up for the Manager, Federal Programs supervisor, as needed.
• Assists with distribution of Farmer’s Market Vouchers.
• Transports and delivers CSFP food boxes.
• Delivers monthly CSFP food boxes to participating seniors’ homes, high-rise apartments and at “pop up” locations throughout Davidson County.
• Logs distributions in Link2Feed.
• Submits daily inventory invoices to Manager, Federal Programs.
• Operates delivery van, pallet jack, forklift, and other material handling equipment to load and unload food at the distribution center in Smyrna utilizing proper storage methods and procedures.
• Maintains transportation areas and warehouse equipment in a clean and orderly manner.
• Operates in a constant state of alertness and in a safe manner.
• Adhere to the daily delivery schedule as given by Federal Program Manager.
• Observes OSHA, state, and federal safety regulations.
• Follows all company and regulatory agency safety policies.
• Obeys all traffic laws and drives defensively.
• Checks vehicles’ fluid levels, tire pressure and cleanliness.
• Reports any unsafe equipment or working conditions to supervisor.
• Maintains a clean and functional vehicle.
• Reports potential safety issues, repairs, maintenance and service needs to supervisor.
• Follows the regular vehicle maintenance schedule, as provided by supervisor.
• Other duties as assigned.

Benefits

• Second Harvest is proud to offer rich and affordable total compensation packages.
• Total compensation for full-time employment includes many benefits, in addition to base pay.
• The paid days off policies include 34+ accrued time off.
• Benefits offered include medical, dental and vision (employee-only coverage paid 100% by employer).
• Additional available benefits include a 403(b)-retirement plan (up to 3% match, 5% base), disability insurance (short and long-term), life insurance as well as pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED