Federal Health Program Manager-Department of Labor

QTC Management, Inc.•San Antonio, TX

About The Position

Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day! Leidos QTC Health Services is seeking a results driven Program Manager to lead our Department of Labor team. You will manage all phases of programs from inception through completion. Responsible for the cost, schedule and metric performance of the program. Participate in the negotiation of contract and contract changes. Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract. Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and performance.

Requirements

Bachelor’s Degree or equivalent related work experience
10 years of experience leading multiple teams/departments
Minimum 3 years leading and managing large government contracts
Proven ability to drive process improvement, KPI results and team metric goals
Experience in with healthcare contracts or clinical setting
Must have experience managing and interfacing with diverse staff including in office and remote employees
If applicable, must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS).

Nice To Haves

Experience with Healthcare or managing Federal Healthcare Programs highly preferred
PMI certification preferred
8 years of experience leading multiple teams/departments, with a Masters degree from an accredited college in a related discipline
Managed budget for a Firm Fixed Price (FFP) contract valued at $25M+ highly preferred
Demonstrated program management experience using managerial, technical and/or business knowledge. Experience in directing and managing internal/external resources, communications and all functional program activities to meet contract cost, schedule and performance objectives

Responsibilities

Provide program management for Department of Labor operating across the nation with multiple service delivery models.
Serve as the primary point of contact to the government customer from Department of Labor.
Responsible and accountable for overall contract performance and financials.
Provides leadership through daily communication with various internal team and departments to coordinate services.
Collaborates closely with Provider Relations, Information Technology, Facilities, HR and subcontractors to ensure contractually compliant services.
Manages the workload through the various operational team leaders to ensure the achievement of organizational goals and objectives including quality, timeliness, customer service and cost metrics.
Maintains effective working relationships with all customers, gaining feedback and working closely with the operations leadership to modify processes to ensure performance objectives are met .
Drives continuous process improvement to enhance performance.
Works closely with operations and leaders to continually improve processes and procedures in support of program.
Seeks methods of improving/automating process and finds ways to increase profitability.
Works closely with and mentors operational leadership to ensure contractual compliance is met.
Ensures implementation of a project plan with defined timelines and deliverables including documentation of action items.
Build and maintain customer relationships through effective communication
Proven team builder with high retention and high successful program execution with sustained growth and high customer satisfaction
Collaborate with business development, capture, line leadership and other functions to develop winning solutions for growth, including recompete activities
Manages contract action items from internal operations and customer/client 1. Provides and reviews responses or updates as needed 2. Implements corrective action plans and oversees execution with internal department leads as necessary 3. Responds to client concerns in a timely manner; escalating as appropriate 4. Ensures timely recommendations and resolutions to ensure high level of customer satisfaction