FCSD Communications Manager

Ford Motor • Dearborn, MI

1d • Hybrid

About The Position

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? With a career on the Ford Communications team, you can bring the message of our exciting innovations to the world! You’ll help build and protect our global reputation, build stakeholder trust, and further our mission of becoming the world’s most trusted mobility company. You’ll be part of a dedicated organization delivering best-in-class, high-impact communications programs that support our innovations, industry leadership and commitment to social responsibility. In this position... The Ford Customer Service Division (FCSD) Communications manager will be responsible for leading Ford's storytelling strategy and internal/external communication activities for all facets of the FCSD business. This includes delivering content and storytelling that continues to build Ford’s reputation for customer service.

Requirements

• Bachelor’s degree in communications, journalism, or equivalent education, training, or experience is required
• A minimum of 5-8 years of related experience
• Excellent oral, written, and digital communication skills
• Proven success in building and implementing communication strategies
• Strategic thinker, creative, willing to take risks, collaborative, high standards of excellence, highly focused and organized
• Ability to lead and work collaboratively with a cross-functional team in fast moving situations and environments
• Active participation in and knowledge of social media and social networking sites and tools

Nice To Haves

• A can-do attitude and a sense of urgency in this rapidly changing environment
• Knowledge of the automotive business with an ability to develop strategies and stories
• Strong influencing and negotiation skills, with internal and external contacts
• Superior problem-solving, decision-making and project management skills
• Experience developing communications strategy to build reputation and support functional/operational business objectives and priorities
• Demonstrated record of building strong relationships, trust and confidence with media and prominent influencers and stakeholders

Responsibilities

• Lead and own FCSD Communications strategy and activities
• Elevate FCSD’s profile inside and outside of Ford and demonstrate the critical role the business unit plays in differentiating Ford from the competition and Ford’s overall business success.
• Educate key stakeholders – employees, dealers, media – about how FCSD is a vital profit driver for Ford and laser focused on improving customer service and growing its business.
• Build and maintain relationships with key media outlets, industry influencers, and internal stakeholders to enhance FCSD’s profile and reinforce its position as a strategic growth engine and cornerstone of customer satisfaction and brand loyalty for Ford.
• Bring to life some of the key drivers of FCSD’s focus areas, including technician training and recruitment; Remote Experiences / Mobile Service and Vehicle Personalization, among other areas.
• Be the primary contact for media inquiries related to FCSD initiatives.
• Support FCSD Internal all Hands meetings, working with employee communications team and Coordinate with global FCSD teams to help develop content for FCSD town halls
• Analyze metrics to evaluate the effectiveness of communication strategies and make recommendations for improvement
• Stay informed about industry trends and best practices in media communications related to FCSD key business priorities

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees