FCSD Communications Manager

Ford•Dearborn, MI

15h

About The Position

Lead and own FCSD Communications strategy and activities Elevate FCSD's profile inside and outside of Ford and demonstrate the critical role the business unit plays in differentiating Ford from the competition and Ford's overall business success. Educate key stakeholders - employees, dealers, media - about how FCSD is a vital profit driver for Ford and laser focused on improving customer service and growing its business. Build and maintain relationships with key media outlets, industry influencers, and internal stakeholders to enhance FCSD's profile and reinforce its position as a strategic growth engine and cornerstone of customer satisfaction and brand loyalty for Ford. Bring to life some of the key drivers of FCSD's focus areas, including technician training and recruitment; Remote Experiences / Mobile Service and Vehicle Personalization, among other areas. Be the primary contact for media inquiries related to FCSD initiatives. Support FCSD Internal all Hands meetings, working with employee communications team and Coordinate with global FCSD teams to help develop content for FCSD town halls Analyze metrics to evaluate the effectiveness of communication strategies and make recommendations for improvement Established and active employee resource groups

Requirements

Bachelor's degree in communications, journalism, or equivalent education, training, or experience is required
A minimum of 5-8 years of related experience
Excellent oral, written, and digital communication skills
Proven success in building and implementing communication strategies
Strategic thinker, creative, willing to take risks, collaborative, high standards of excellence, highly focused and organized
Ability to lead and work collaboratively with a cross-functional team in fast moving situations and environments
Active participation in and knowledge of social media and social networking sites and tools
A can-do attitude and a sense of urgency in this rapidly changing environment
Knowledge of the automotive business with an ability to develop strategies and stories
Strong influencing and negotiation skills, with internal and external contacts
Superior problem-solving, decision-making and project management skills
Experience developing communications strategy to build reputation and support functional/operational business objectives and priorities
Demonstrated record of building strong relationships, trust and confidence with media and prominent influencers and stakeholders
Verification of employment eligibility will be required at the time of hire.

Responsibilities

Lead and own FCSD Communications strategy and activities
Elevate FCSD's profile inside and outside of Ford
Educate key stakeholders about how FCSD is a vital profit driver for Ford
Build and maintain relationships with key media outlets, industry influencers, and internal stakeholders
Enhance FCSD's profile and reinforce its position as a strategic growth engine
Be the primary contact for media inquiries related to FCSD initiatives
Support FCSD Internal all Hands meetings, working with employee communications team
Coordinate with global FCSD teams to help develop content for FCSD town halls
Analyze metrics to evaluate the effectiveness of communication strategies and make recommendations for improvement