FCC Quality Assurance Manager

Customers Bank • Malvern, PA

1d

About The Position

As the BSA/FCC Quality Assurance (QA) Manager, you will lead the Quality Assurance program within the Bank Secrecy Act/Financial Crimes Compliance team. This working manager role means you will both manage a team of QA specialists and personally perform QA reviews to ensure the highest quality of compliance work.

Requirements

• 5+ years in BSA/AML, financial crimes compliance, or audit/QA roles.
• Strong knowledge of BSA/AML, OFAC, and KYC/CIP regulations.
• Experience with audit/QA processes and regulatory interactions.
• Excellent written and verbal communication skills.
• Proven leadership, multitasking, and organizational abilities.

Nice To Haves

• Bachelor’s degree in business, finance, or a related field (or equivalent experience), with a preferred focus in compliance testing or auditing.
• Experience with systems like Verafin, NICE Actimize, Prime, or FS/IBS.
• ACAMS, CFE, or similar certifications.
• Familiarity with Microsoft Office (Word, Excel, PowerPoint, Outlook) and other tools like SharePoint and Teams.

Responsibilities

• Manage and coach the QA team to ensure high-quality performance.
• Conduct QA testing of BSA/AML and fraud processes, including, but not limited to CIP, alert reviews, case investigations, CTRs, OFAC reviews and SARs.
• Maintain and enhance QA policies, procedures, and testing methodologies.
• Develop and report on QA metrics and KPIs to senior management; identify trends and areas for improvement.
• Serve as QA point of contact during audits and exams; ensure audit readiness.
• Stay current on BSA/AML, OFAC, and fraud regulations and adjust or implement QA changes accordingly.
• Collaborate with first line and second line team leads to resolve QA findings and improve processes.
• Maintain QA documentation and ensure alignment with compliance standards including record retention and testing worksheets.
• Identify and escalate emerging risks to leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager