FBO General Manager (GM) Pittsburgh, PA Area

Vantage Aviation•West Mifflin, PA

11d

About The Position

About Vantage Aviation: Vantage is a fully integrated, multi-vertical business aviation firm that specializes in all things’ private aviation. Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance services are all within our scope of capability and expertise. Vantage Aviation is a private equity-backed, fully integrated business aviation firm pursuing FBO, MRO, and 135 charter acquisitions and development opportunities throughout North America. We seek opportunities where airport sponsors and their aviation stakeholders can benefit from our highly integrated, full-service offering. Our menus of services meet the highest Minimum Standards of Service within the industry, allowing us to provide a better service for all those who enjoy the benefits of general and business aviation. Position Summary: The FBO General Manager (GM) is expected to be an exceptional relationship builder, dedicated to providing front-line leadership for a world-class customer service and safety-oriented operations team . This includes overseeing safe activities on the ramp and fostering positive interactions with customers, pilots, passengers, senior staff, and regulatory agencies. The FBO GM will be responsible for our airport location at the Allegheny County Airport. This position will drive strong business results for the FBO and will be responsible for the Profit and Loss Statements for this location. The GM will provide strong leadership and support to the staff while focusing on the development of our location. Additionally, the GM will implement operational excellence techniques to foster growth and improvement at each site. Objective: The FBO General Manager’s role is to drive exceptional business results for Vantage Aviation’s FBO at the Allegheny County Airport (AGC)This position is ideal for someone who thrives in a dynamic work environment, enjoys the rewards and challenges of business aviation and is passionate about leading a team.

Requirements

Demonstrated ability to interact with senior level executives
Ability to exercise independent direction and judgment and work in a fast-paced, time sensitive environment
Strong leadership, communication, organizational and interpersonal skills
High integrity/excellent critical thinking skills
Candidate must thrive in an entrepreneurial and dynamic environment with a demonstrated record of achievement
Candidate must be a strong communicator
Must be able to lift 50 pounds
Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Outside work in all types of weather conditions
Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
This is an exempt position
This position may require working evenings and weekends, and on scheduled company holidays to accommodate the needs of the customers and employees.
Ability to pass a drug screening test
Able to pass a background check
Existing management at FBO: 2-3 years (Required)
Managerial experience: 5+ years (Required)
The ideal candidate will need to live within a reasonable drive time of the FBO’s in the Pittsburgh, PA area. If you do not currently live in the Pittsburgh, PC area, relocation will be required prior to starting work.

Nice To Haves

Being pleasant with others on the job and displaying a good-natured, cooperative attitude
Being reliable, responsible, dependable, and fulfilling obligations
Attention to Detail / Self Starter
Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in very difficult situations
Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace\
A willingness to take on responsibilities and challenges
Being sensitive to others' needs and feelings and being understanding and helpful on the job
Following procedures, guiding oneself with little or no supervision, and depending on oneself to get things done
Persistence in the face of obstacles
Excellence is an Attitude

Responsibilities

Full profit and loss responsibilities for the FBO
Provide strong leadership and support
Improve the profitability of the business by championing and implementing operational excellence techniques, continuous improvement of processes, and KPIs
Business growth and development
Live, promote, and hold others accountable for our standards of service
Ensure department supervisors and other personnel have the resources (including staff capacity, technology and training) they need to achieve our collective goals
Foster a teamwork oriented, high-performance culture that is customer focused, and safety minded
Contract review and negotiation, including but not limited to hangar leases, airport sponsor FBO operating and ground leases, fuel supply, equipment and vendor contracts
Work in coordination with Vantage’s senior leadership team on FBO budget preparation, variance reporting and performance consistent with the goals of the company
Assist in the development and implementation of processes and procedures
Directly manage all Customer Service, Line Service, and other operational employees
Work alongside other divisional leaders in aircraft management and charter, and maintenance
Periodically conduct market comp survey’s to ensure competitive rates and charges
Participate in regular meetings with senior level leadership
Train, coach, evaluate, and develop new hire employees in accordance with established procedure
Ensure the team is following company training and safety plans (SMS, ERP, etc.)
Ensure compliance with all company policies and procedures, as well as adherence to the ground lease with the airports and our service standards (e.g., ATA 103, DLA, etc.).
Assist with implementation and certification of certain FBO certifications as directed by senior leadership
Communicate with customers and employees in person, on the phone, and through radio communications
Communicate and ensure good housekeeping practices and uniform standards to all employees