FBO Customer Service Representative

Greenville-Spartanburg International Airport

7h • Onsite

About The Position

The FBO Customer Service Representative provides full concierge service to FBO customers. Service can include making reservations, ordering customized supplies, learning and anticipating customer preferences, resolving problems, and ensuring customer satisfaction. The FBO Customer Service Representative serves as the first point of contact for incoming FBO customers and also maintains records as required by the District.

Requirements

• High School Diploma or GED or any combination of experience and training which provides the required knowledge, skills and abilities.
• Must exhibit the desire to continue training and increase knowledge needed to stay abreast of changing industry regulations, standards and procedures.
• 1 year of face-to-face customer service experience required.
• Proficiency in the use of a personal computer is necessary, including skills in Microsoft Word, Excel, Outlook email, and internet.
• Skills in prioritization, organization, verbal communications and interpersonal relations, and the ability to manage multiple projects simultaneously.
• Excellent telephone and customer service skills.
• Valid Driver’s License.
• Must have or be willing and able to obtain Certifications and training as needed.
• Must be able to complete and pass a background investigation, drug screening and physical examination as required by Federal, State and GSP Airport District requirements.

Nice To Haves

• Demonstrated conflict resolution experience.
• Knowledge of radio procedures and protocols.
• Prior FBO and/or hospitality industry experience.

Responsibilities

• Answers incoming telephone lines, greets arriving customers and provides general information and assistance at the FBO Customer Service Desk.
• Communicates and coordinates requested services with FBO Line Service personnel.
• Generates accurate invoices for services provided and processes financial transactions.
• Maintains records of financial transactions that occur on shift.
• Arranges for customer travel, hotel reservations, auto rental, entertainment and other varied requirements.
• Tracks aircraft arrivals and assures prompt Line Service coordination via delivery of accurate and timely information.
• Works overtime hours as needed.
• Observes all safety, environmental and general housekeeping rules and policies.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees