FAST Estimating Coach

Paul Davis Restoration, Inc.

68d•Remote

About The Position

Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 300+ franchise locations across North America, seeks a FAST Estimating Coach to support the team. This position will report to the Director of Estimating and be responsible for providing support across the organization, providing direct support to franchisees interested in utilizing the FAST Remote Estimating Service, providing world class remote estimating service to the Paul Davis network. In addition, this role helps support internal team members providing this service, bringing resources to the entire organization to ensure a smooth onboarding experience and ongoing opportunities to practice continuous improvement. This position assists in driving performance to exceed Customer (franchisee) and Carrier expectations.

Requirements

High school diploma or GED
Bachelor’s degree or equivalent experience in business administration or related field
2 plus years' experience direct coaching, training, or onboarding experience
3 plus years’ experience with estimation principles, concepts, and experience in the property restoration/insurance industry
Ability to creatively and efficiently leverage technology to drive engagement in training and coaching sessions with a learner-focused design
Strong organizational and time management skills, with the ability to prioritize, communicate, and manage the completion of multiple assignments simultaneously.
Excellent verbal and written communication skills, with a customer-service mindset
Ability to work collaboratively with franchisees and internal teams to ensure smooth operations.
Proficiency with project management software, CRM systems, and general office tools (e.g., Microsoft Office Suite, especially PowerPoint) and communication tools (Zoom, Teams)
Ability to learn and operate our primary operating systems (RMS, Xactimate, XactAnalysis, Claims Connect, Mobile Claims, MICA Exchange, PowerBI, SharePoint, OneDrive, Adobe, and others)
The ability to work under pressure
Exceptional attention to detail
Ability to conceptualize
Ability to work independently
Self-driven
Ability to work office equipment (fax, scanner, printer, copier, phone system, computers)
Maintain a high level of confidentiality
Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics
Must be able to stay in a stationary position up to 100% of the time
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer
Must be able to observe and perceive information on a computer and documents
Must be able to communicate and converse with customers over the phone
Occasionally will lift up to 10lbs
Ability to safely operate a passenger vehicle

Nice To Haves

Experience serving in a customer service role
5 plus years’ experience in the restoration industry regarding water mitigation/mold remediation, abatement, contents, fire structure cleaning, and reconstruction

Responsibilities

Assist in providing ongoing FAST process training and support to franchisees, ensuring they have access to the latest tools, resources, documentation, and processes necessary for success using the FAST estimating service. Help create and update training materials related to best practices, expectations, and FAST process success. This includes FAST Hub content creation and updates, as well as network communications.
Provide onboarding and ongoing coaching support to the FAST Estimating Team as new team members join, are promoted, or advance in their skillsets. Ensuring that internal onboarding proceeds smoothly and team members can provide production-based support in response to current network demands.
Provide coordination of communication between the FAST Team, other PDRI team members, and franchisees. Ensure proper routing of urgent and important communication related to gaps in process, collaboration, or other areas. Provide support in scheduling 1:1 calls, FAST Consultations, and other meetings as requested.
During times of spike volume, provide direct support to the network in writing estimates for all job types and estimating platforms.
Ensure that scoping and documentation practices, software, and communication expectations are driving accurate and profitable estimating. This includes coordination, communication, training, and coaching with the offices as well as the FAST Estimating Team.
Provide support to provide key statistics and KPI updates on network demand, volume projections, and other data points that will drive appropriate resource allocation to support the network.
Act as a liaison within the FAST team, within PDRI, and within the greater organization to provide resources to solve problems and fill gaps in subject matter expertise, capacity, and other opportunities.
Attend company or team meetings in person or virtually, as required, to be informed on all things Paul Davis. Provide support to other Claims Force team members during periods of lower FAST Estimating demand, as cross-team support is required.
All other duties as assigned