Fashion Coach

Walmart•McAllen, TX

1d•Onsite

About The Position

The Fashion Coach provides supervision and development opportunities for hourly associates through hiring, training, mentoring, setting expectations, and recognizing achievements, while fostering a culture of belonging. This role involves coordinating and overseeing job-related activities, building stakeholder relationships, and supporting initiatives to meet business needs. The coach leads teams by teaching, training, and actively listening, communicating effectively across all associate levels regarding store operations, technology, merchandising, and company direction. They are responsible for introducing and leading change efforts, providing guidance for business solutions, and communicating objectives. The position also entails modeling exceptional customer service, managing customer service initiatives, resolving issues, and driving process improvement. Ensuring compliance with company policies, procedures, and ethical standards is crucial, including supporting the Open Door Policy. Furthermore, the Fashion Coach drives financial performance and sales for their designated store area by reviewing P&L statements, managing budgets, forecasting expenses, monitoring merchandise presentation, inventory flow, and operational processes, and developing action plans to achieve sales and profit goals. The role emphasizes core values: Respect the Individual (embracing differences, fostering belonging, developing talent), Act with Integrity (maintaining ethics, accountability, supporting regenerative goals), Serve our Customers and Members (customer-first approach, data-driven decisions), and Strive for Excellence (curiosity, calculated risks, continuous improvement, embracing new technologies).

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates.
Assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively promoting a belonging mindset in the workplace.
Recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
Supporting plans and initiatives to meet customer and business needs.
Identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results.
Identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
Leads and develops teams effectively by teaching, training, and actively listening to associates.
Touring stores and providing feedback (Tour-to Teach).
Communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
Introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
Managing and supporting customer service initiatives (for example, store of the community and community outreach programs).
Ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements.
Managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales.
Monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits including medical, vision and dental coverage
Financial benefits including 401(k), stock purchase and company-paid life insurance
Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)