Fan Experience - Fan Experience Seasonal Representative

Kansas City Chiefs•Kansas City, MO

About The Position

Entry-level position responsible for fielding incoming communication for the Fan Experience Department. Seasonal program is 40 hours a week and is slated to run from May 2026 through the end of the 2026-27 football season (subject to change) with the opportunity to potentially funnel into a full-time position.

Requirements

Bachelor’s degree
Excellent computer skills
Helpful, friendly, and patient attitude
Strong oral and written communication skills
Excellent interpersonal skills
Ability to accurately record information

Nice To Haves

Experience with Archtics and/or Microsoft Dynamics a plus
Experience in customer service a plus

Responsibilities

Field and respond to all forms of inbound communication coming into the Fan Experience Department in a consistent and timely manner.
Provide proactive, world-class service to continually exceed the expectations of Season Ticket Members, guests, and fans.
Utilize exceptional communication and problem-solving skills to provide appropriate resolution to guest inquiries in a professional manner and follow up as necessary. Use empathy in conversations and handle difficult situations effectively and objectively.
Foster and maintain positive relationships with Season Ticket Members.
Log all customer feedback, comments and concerns received via telephone, email, or any other means from STMs and the public to maintain detailed accounts of correspondence.
Work all Chiefs games and special events.
Help execute Season Ticket Member events and other stadium events, as assigned.
Assist with communication on event day, including the text messaging program.
Disseminate, dispatch, and follow up on reported issues and requests as needed.
Dispatch and record ADA service requests on event day.
Communicate with and prepare gameday staff members for all games and special events as assigned.
Assist with special projects as needed.