Family Support Worker
About The Position
The Family Worker is responsible for interviewing and assessing customers seeking Family Center services, including but not limited to Food Pantry, Mobile Food Pantry, 1115 Medicaid Waiver Program, Utility / Rental Assistance, Holiday Programs and Tax Preparation. The Family Worker provides coverage to switchboard / reception, greets agency customers and facilitates intake paperwork. This position requires direct customer contact, including intake and provision of services and/or referrals. Expectations for all Family Center staff include: respectful, non-judgmental treatment of all people, cross-training to ensure continuity in customer service and collaborations (internal & external).
Requirements
- Associate's degree in human services or related field.
- EDUCATION ALTERNATIVE: 18 Credits beyond High School in Human Service and/or related fields, or specific Family Development Credential with 6 additional credits and experience working in human services or related field.
- One year experience in the Human Services.
- Exceptional communication skills; organizational and time management skills; able to balance multiple priorities; ability to remain calm under pressure; adaptable and flexible.
- Above average computer skills, including spreadsheets.
- Must be able to drive agency vehicles to perform job responsibilities, must be able to pass background clearance.
- Must be able to sit for prolonged periods of time not to exceed four consecutive hours, manual dexterity, visual acuity to operate a computer, must be able to handle multiple priorities and deadlines.
- Able to lift/carry food boxes averaging 25 pounds.
Responsibilities
- Contribute to the planning and implementation of strategies that meet the needs of the low-income population. Provide input into the development of the Community Action Work Plan and provide quarterly updates of outcomes / outputs achieved.
- Interview customers to assess needs; screen for eligibility for Community Action services; provide services, information, referrals and advocacy as needed.
- Provide coverage of reception area (answering phones, greeting customers, etc.).
- Provide support for Food Pantry/Mobile Food Pantry operations, to include record-keeping, inventory management, and volunteer training.
- Coordinate Mobile Food Pantry site visits and operation of Mobile Food Pantry van to and from sites.
- Maintain customer files and program data; generate reports.
- Follow-up on referrals to ensure provision of service and continuity of assistance.
- Maintain positive relationships with existing partners; seek opportunities for new partnerships/collaborations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
