FAMILY SUPPORT WORKER OPS - 60934113

State of Florida

3d•$17

About The Position

This position is responsible for performing a variety of complex duties in Child Protective Investigations; including, but not limited to the completion of technical clerical paperwork associated with child abuse investigations from intake through case closure. Serves as assistant to the Child Protective Investigators. This involves varied assignments including data collection, evaluation of information, report development, tracking of assignments and other related duties with minimal instruction. Receives Florida Safe Families Network (FSFN) intakes through assignment and performs the preliminary workup for investigations. Researches records and documents to include, but not limited to: vital statistics, criminal history checks, CCIS checks, prior reports, person merge, diligent search, etc. Summarizes all records located and inputs information in FSFN case/investigation record. Reassigns case to primary investigator. Assists with transportation needs in Child Protective Investigations, including picking up medical or other records, transporting children to placements, court, Child Protection Team (CPT) appointments, various other interviews, exams, and medical appointments. Assists with various client interactions such as scheduling; serving petitions; administering drug tests; supervising children in the office; supervising parental visitations; etc. Assesses client needs in a timely maker as specified by operational procedure. Serves as backup to Records Technicians and Staff Assistant. Manages phone calls as office reception, professionally and courteously. Prepares various correspondence and/or documents such as placement consideration letter, shelter packets, IV-E packets, etc. Maintains placement database, researches placement options, and/or performs fingerprinting. Completes written referrals for identified services. Completes all records requests by obtaining copies of police reports, psychological evaluations, and other documents in accordance with operational policy. Maintains timely, accurate backups and updates of logs (e.g., vehicle logs; CAMS; etc.). Maintains a tracking system of records requests and rescreens to ensure they are completed in a timely manner. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Responsibilities

completion of technical clerical paperwork associated with child abuse investigations from intake through case closure
data collection
evaluation of information
report development
tracking of assignments
Researches records and documents to include, but not limited to: vital statistics, criminal history checks, CCIS checks, prior reports, person merge, diligent search, etc
Summarizes all records located and inputs information in FSFN case/investigation record
Assists with transportation needs in Child Protective Investigations, including picking up medical or other records, transporting children to placements, court, Child Protection Team (CPT) appointments, various other interviews, exams, and medical appointments
Assists with various client interactions such as scheduling; serving petitions; administering drug tests; supervising children in the office; supervising parental visitations
Assesses client needs in a timely maker as specified by operational procedure
Serves as backup to Records Technicians and Staff Assistant
Manages phone calls as office reception, professionally and courteously
Prepares various correspondence and/or documents such as placement consideration letter, shelter packets, IV-E packets, etc
Maintains placement database, researches placement options, and/or performs fingerprinting
Completes written referrals for identified services
Completes all records requests by obtaining copies of police reports, psychological evaluations, and other documents in accordance with operational policy
Maintains timely, accurate backups and updates of logs (e.g., vehicle logs; CAMS; etc.)
Maintains a tracking system of records requests and rescreens to ensure they are completed in a timely manner