FAMILY SUPPORT WORKER OPS - 60932375
About The Position
This is work assisting professionals in Child Protective Investigations to provide client services and support for families. • Coordinate and provide necessary transportation for families – transport clients by appointment arranged through liaison to various locations. • Maintain and update client files, maintain vehicle logs, assist in records retrieval (picking up law enforcement, medical, court records etc.) • Input case information into internal FSFN system; monitor FSFN for receipt of incoming child abuse/neglect reports; assemble new reports into case files with the necessary reports, forms, and background searches; disseminate reports per rotation schedule as outlined by supervisory staff; address and assign incoming OTI and transfer requests from other counties. • Assist clients in identifying available benefits and social and community services and help clients obtain them; assists clients in completing forms for services and benefits. • Assist investigators in maintaining caseload of families receiving social services • Copying/faxing/filing/correspondence as directed by supervisory staff with regard to special projects, drafting and sending case closure letters on all closed CPI investigations. • Observe/supervise parent visitation. • Perform related work as required; provide phone and client contact support. This employee functions on an independent level while performing a variety of duties that require initiative and sound judgment.
Requirements
- Must possess and maintain a valid driver’s license.
- Must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage. The Department provides a Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes.
- 1 or more years of experience in a paraprofessional position - this paraprofessional must be able to perform tasks requiring significant knowledge in the Child Protection or Social Work field and may even function independently of direct professional supervision. (Associate degree or bachelor’s degree from an accredited college or university may substitute for the 1 year requested).
Responsibilities
- Coordinate and provide necessary transportation for families
- Maintain and update client files, maintain vehicle logs, assist in records retrieval
- Input case information into internal FSFN system
- Assist clients in identifying available benefits and social and community services and help clients obtain them
- Assist investigators in maintaining caseload of families receiving social services
- Copying/faxing/filing/correspondence as directed by supervisory staff
- Observe/supervise parent visitation
- Perform related work as required; provide phone and client contact support
Benefits
- Vehicle Insurance Allowance
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
