Family Support Supervisor - Organ Donation

Versiti•Milwaukee, WI

About The Position

Located in Milwaukee, Wisconsin, Versiti Organ and Tissue is a federally designated Organ Procurement Organization, (OPO) supporting the transplant community in southeastern Wisconsin. While we recover organs for life-saving transplant, we prioritize a family-centered process, supporting both our donors and their families throughout the end-of-life, donation, and bereavement processes. We educate both the public and medical professionals about the tremendous need for organ and tissue donors. We are guided by an advisory board that includes members from the community and affiliated transplant centers. Our service area includes 50 critical care hospitals and 3 transplant centers for a population of 2.3 million people in a 12-county region. We are the region’s primary, most current source of information about organ and tissue donation in collaboration with our state team, Donate Life Wisconsin. More than 100,000 Americans are waiting for the organ they need to survive. 2,000+ of those individuals reside in Wisconsin. The need is great, and Versiti is committed to increasing the number of donated organs, eyes and tissue available for transplant to save and enhance lives. Position Summary The Family Support Supervisor is a true donation advocate. They are responsible for organ donation authorization rates by overseeing the day-to-day operations and strategic initiatives of the Family Support Specialist team. They are responsible for training and competency of the Family Support Specialist team as well as obtaining authorization from potential donor families to choose the legacy of donation for their loved one. At Versiti, this is achieved through high- caliber, compassionate, and collaborative family support, working closely and effectively alongside other Versiti OPO staff as well as hospital care teams to develop effective care plans to achieve goals. The Family Support Specialist Supervisor is committed to outcome- oriented care, ensuring the donation process remains family-centered while optimizing the OPO’s opportunity to save lives. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Requirements

1+ years’ experience working with family dynamics within a medical or health care setting, hospice, bereavement or grief counseling
1+ years’ experience in a training or leadership role
Bachelor’s degree in social work, Sociology, Public Health, Chaplaincy, or related field
Associate’s degree in social work, Sociology, Public Health, Chaplaincy, or related field plus an additional 2 years related experience (minimum of 3 years overall) in lieu of required degree
Valid Wisconsin Driver's license required

Nice To Haves

1+ years OPO experience

Responsibilities

Responsible for organ donation authorization rate that exceeds national average
Oversees the operations of the family support team including the following: o Ensures appropriate schedule coverage and makes changes as necessary o Determines annual authorization goals and metrics, collaborates with Manager to monitor rates and adjust increase rates as needed
Ensuring FSS, and any other staff that may have donation conversations, are appropriately trained
Ensuring FSS team is effective and proficient in the following areas: o Managing family conversations o Gathering social dynamic information of potential patients o Navigating conflict o Collaboration with medical personnel o Cultural humility
Works in collaboration with FSS educator to identify education opportunities, develops and executes internal and external trainings
Collaborates with clinical team to ensure team has appropriate clinical education and awareness and hospital development team to ensure team has appropriate hospital and community education and awareness
Leads continuous improvement activities that lead to increased authorization rates
Provides on-site support for staff and families as appropriate
Serves as Administrator on call