Family Support Specialist

Catholic Charities Archdiocese of Denver • Denver, CO

9d • $58,000 - $60,000

About The Position

Family Support Specialist

OUR PURPOSE
Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants.

PURPOSE OF POSITION:
The Family Support Specialist works to promote the strengthening and enrichment of Hispanic families at Centro San Juan . This includes envisioning, developing, and executing programs that provide education and support for families to foster their full participation into the abundant life and mission of Catholic Charities. This includes researching and providing current and relevant program and service development for families in the areas of communication, parenting skills, intergenerational relationships, prevention of domestic violence, and suicide prevention, among others. The Specialist will develop partnerships with other institutions and lead efforts to launch counseling services at Centro. Also, the Specialist is responsible for recruiting, training, and providing the tools necessary for teachers and volunteers; will keep records of attendance and grades as needed and will establish and maintain public and community relations to learn and share about existing programs through Hispanic Ministry networks and Centro San Juan Diego.

Requirements

• Be able to understand and include Catholic Doctrine on specific topics, according to the course or program, using methods geared toward the audience’s faith development in a classroom setting.
• Incorporates good organizational, interpersonal and communication skills.
• Maintains an appreciation of sensitive information.
• Possesses a strong work ethic.
• Excellent telephone and customer service skills.
• Ability to multitask and work independently.
• Responsible for planning and organizing program events.
• General understanding of the Catholic Latino experience and ability to effectively work with people from diverse cultures.
• Demonstrates commitment and high professional standards.
• Required knowledge of Microsoft Office products (Outlook, Word, Excel, Publisher, PowerPoint, Teams, etc.) and Zoom.
• Proficient in the use of technology and social media.
• Bilingual required; fluent in Spanish and English (read, write, and speak).
• Ability to work in a dynamic, changing environment.
• Bachelor’s Degree (BA/BS) in a related field such as social work, psychology, human services and/or 2-4 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Conduct community needs assessment and research and develop programs aimed to address specific needs as they relate to family, relationships, and social/emotional matters throughout the Archdiocese of Denver and the Hispanic community.
• Review and implement innovative ideas for existing programs on an ongoing basis.
• Provide hands-on assistance in direct collaboration with teachers and volunteers including student registration, fee structure and collection, curriculum development and research.
• Be able to multitask and delegate tasks to maintain efficient operations of the program.
• Organize regular meetings with agencies & partners, teachers, students, movements & apostolates, to maintain communication and understanding of expectations.
• Review and revise the existing website for the program to accommodate students’ and teachers’ use.
• Connect with existing agencies, apostolates and resource partners that offer services in the same field.
• Organize communication and marketing of the programs with other agencies & partners, teachers, volunteers, and students.
• Supervise all programs and services offered under his/her role and responsibilities.
• Closely supervise the work of teachers and volunteers.
• Promote programs and services and recruit students.
• Manage complaints and student issues.
• Recruit and train teachers and volunteers through an orientation process.
• Communicate clearly and regularly with staff, teachers and volunteers on organizational events and activities.
• Effectively work in a team environment.
• Demonstrate commitment and high professional standards.
• Generate and maintain good public relations with agencies & partners, parishes, apostolates, and other Archdiocesan entities, as well as media for marketing and promotions.
• Represent the organization well by serving as a role model for the students.
• Prepare the annual budget and maintain accurate records on an ongoing basis.
• Submit expenses and revenue related to the program.
• Adjust and implement appropriate fee structures for the classes.
• Review accounting records for the program.

Benefits

• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure), promoting work-life balance.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included.)
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employees' and 75% of dependents’ premiums are paid by the Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans, and many more benefits.
• Part-time employees (20-29 hours per week) also receive paid annual leave, company paidholidays, and 403b retirement plan with agency contribution and match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level