Family Support Specialist

WHEDco Careers Page•New York, NY

8h•$57,750 - $57,750

About The Position

The Women’s Housing and Economic Development Corporation (WHEDco) is a community development organization founded on the radically simple idea that all people deserve to live in healthy, vibrant communities. We build award-winning, sustainable, affordable homes – but our work is not over when our buildings are complete. WHEDco believes that to be successful, affordable housing must be anchored in strong communities of which residents can be proud. WHEDco’s mission is to create and bridge access to resources in the South Bronx that support thriving neighborhoods – from high-quality early education and after-school programs, to fresh, healthy food, cultural programming, and economic opportunity. See www.whedco.org for more information. About the C4-2 Project Child care is a vital support for parents and caregivers – it allows them to pursue employment, education, and stable housing while knowing their children are cared for in a developmentally appropriate setting. For families that have received child care assistance through New York City government, it is crucial to maintain their eligibility so there are no disruptions to their child(ren)’s care through the city’s recertification process. That’s why WHEDco is partnering with New York City government to support families with the recertification application so they can continue receiving child care assistance. With this 18-month project, WHEDco will conduct outreach to families with upcoming recertifications, help families complete the recertification application, and ensure continuity of care for thousands of families. Job Summary: The Family Support Specialist is responsible for working with families to successfully review and submit their recertification application. Family Support Specialists will engage families to offer support, hold appointments with families to help them successfully complete and submit their application, respond to family questions about the child care application process, and adhere to data entry protocols. The Family Support Specialist will review cases assigned by their Project Lead and provide flexible and ongoing support to families throughout the recertification process based on family needs.

Requirements

Experience working with families in a respectful, dignified, and supportive manner.
Strong attention to detail and organizational skills.
Capacity to balance urgency with accuracy and quality of work.
Demonstrated experience working independently while also collaborating effectively with a team.
Excellent written and verbal communication skills in English, additional languages are a plus based on program needs.
Ability to learn quickly and ask questions to gain clarity and deeper understanding.
Self-motivated with strong problem-solving skills.
Comfort using computers and data tracking systems following training.

Responsibilities

Engage families with upcoming recertification by sending communications that offer support with the application process.
Schedule and conduct appointments with families, either virtual or in person, and help families prepare by identifying required information and documentation.
Respond promptly and thoughtfully to family inquiries regarding their case or recertification status.
Use high-touch, family-centered engagement strategies and continuously improve outreach approaches to encourage responsiveness.
Meet with families to review recertification applications and ensure all required information and documentation are complete prior to submission.
Address additional questions related to the application process or child care needs when within scope of work.
Maintain accurate records of assigned cases for data tracking and reporting.
Update required trackers with outreach and engagement data in a timely manner.
Promptly respond to data requests from the Project Lead.

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