Family Support Specialist Manager

Urban Strategies, Inc. • Syracuse, NY

8d

About The Position

The Family Support Specialist Manager directs family support services, referrals, and community service coordination to foster economic self-sufficiency and improve the quality of life for residents, leading a team to ensure family stability and success.

Requirements

• Bachelor's degree required; Master's degree preferred in Social Work, Sociology, Psychology, or relevant field, or equivalent education/experience.
• 5 years of nonprofit or human services experience providing assessments, referrals, and follow-up.
• Supervisory experience preferred.
• Commitment to family-focused service planning and program philosophies.
• Ability to handle privileged information confidentially and culturally sensitive.
• Availability to work evenings/weekends as needed.
• Valid driver's license and access to a vehicle.
• Strong interpersonal, organizational, and time management skills.
• Ability to analyze data and design programs based on resident-driven and data-driven rationale.
• Comfortable working independently and in a team environment.
• Computer proficiency in MS Office Suite and other software.

Responsibilities

• Lead family support meetings, analyze data, and coordinate strategies to meet performance measures.
• Conduct intake, assessments, and home visits, assisting residents with development plans and service navigation.
• Maintain confidentiality and track resident data in LEARN.
• Attend community meetings and participate in program-related meetings.
• Flexibility to work nights, weekends, and travel as needed.
• Perform additional assigned duties.

What This Job Offers

• Career Level: Manager