Family Support Specialist II (Case Manager Exp.)

Urban Strategies, Inc. • Syracuse, NY

7d

About The Position

The Family Support Specialist II is responsible for providing comprehensive case management, referrals, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance the quality of life for seniors and people with disabilities, and increase opportunities for residents. This role involves collaborating with a team of professionals in various fields to determine suitable approaches and support families in different neighborhoods under the U.S. Department of Housing and Urban Development.

Requirements

• Bachelor’s degree in Social Work, Sociology, Psychology, or related field.
• 3+ years of experience as a case manager or in direct practice with low-income households; health services experience a plus.
• Valid driver’s license and automobile availability for work use.
• Commitment to strengths-based, family-focused service planning and understanding of program philosophies.
• Ability to handle confidential information professionally.
• Independent and proactive work ethic, with strong team collaboration skills.
• Availability for evening and weekend functions as required.
• Strong verbal and written communication skills for diverse communities.
• Effective real-time priority management.
• Excellent organizational, planning, and time management skills.
• Ability to excel in fast-paced, culturally diverse environments.
• Proficiency in MS Office Suite (Advanced Excel) and other common software.

Responsibilities

• Conduct intake, assessments, enroll residents in family support program, and visit various locations for resident information gathering.
• Collaborate with families on Development Plans, assist in accessing social services, advocate for service delivery for up to 100 individuals.
• Ensure privacy, track resident data in USI's "LEARN" system, attend community and program-related meetings.
• Available for occasional nights/weekends, travel up to 25%, perform administrative tasks.
• Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.
• Offering consultation services in financial management and goal-setting.
• Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
• Supporting and promoting the development of the USI CDFI client base.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level