Family Success Associate

OpenEd • Springville, UT

1d • $22 - $27 • Remote

About The Position

As a Family Success Associate, you will execute family engagement strategies that drive enrollment, retention, and overall satisfaction. Working closely with the Manager of Family Success, you'll ensure families experience seamless, high-quality support from their first inquiry through their entire educational journey with OpenEd. This role is hands-on, deeply engaged with families to understand their needs, removing barriers to enrollment, and creating a best-in-class experience.

Requirements

• A relationship builder who thrives on creating meaningful connections with families
• A data-driven team member who can translate family feedback into actionable improvements
• A skilled communicator who can convey educational concepts with clarity and empathy
• A customer advocate who connects families with appropriate resources, and a personal touch.
• A problem-solver who identifies pain points in the family journey and applies solutions
• A passionate educator (at heart) who believes in personalizing learning for every child

Responsibilities

• Engage families at every stage, from application to program completion
• Execute structured onboarding experiences that help families feel confident and supported from day one
• Proactively reach out to families using a mix of personalized communication and scalable tools (email, SMS, phone, video, etc.)
• Identify families who may be at risk of disengaging and take action to re-engage them early
• Support improvements to family-facing resources and processes by surfacing common questions or pain points
• Track and report on key engagement metrics, working with the Manager of Family Success to refine strategies
• Help build a culture of continuous improvement within the Family Success team by sharing insights and best practices

Benefits

• Competitive salary of $22.00 - $27.00 per hour and 401k plan + company matching opportunities.
• Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, hospital indemnity, accident, STD/LTD, HSA, and FSA with dependent care.
• Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
• Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
• Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed