Client Success Associate

Fooda•Abilene, TX

1d•Onsite

About The Position

As a Client Success Associate you will play a crucial role in helping manage daily operations for our Abilene, Texas work site. Your “North Star” is ensuring that we provide a consistently exceptional lunch experience for our clients and their employees. You will work closely with the Operations Manager to on-board and train restaurants, manage the existing restaurant networks, engage with clients, and provide on-site support.

Requirements

You love process, work fast, and care about the details
You are organized and detail oriented.
You are savvy with technology and will be comfortable in a fast-paced startup
You are optimistic in the face of problems and know that you’re capable of finding solutions
You have a natural hospitality mindset - warm, responsive, and focused on creating positive experiences for clients, customers, and restaurant partners.
You have strong communication skills and are comfortable giving direction.
You can lift and carry up to 40 lbs. and stand for up to two hours
Looking to grow your career in the hospitality, technology, logistics, or restaurant space
You are willing to pick up other tasks as needed (restocking, cashier, ensuring the café running smoothly, etc)
Must be authorized to work in the United States on a full-time basis.

Responsibilities

Assist in managing daily operations of the Abilene, Texas work site.
Train, launch, and manage restaurants for our various platforms, cultivating exceptional restaurant networks in each market.
Serve as the point of contact for restaurants including day-of communication, coordinating menu updates, and resolving invoicing and technology questions.
Assist with client launches, site walk-throughs, and serve as the day-to-day contact for a subset of clients.
Enter and verify data to ensure accuracy across Fooda systems.
Collaborate with other members of the Operations team to achieve an excellent service for our clients experience day in and day out.