Family Specialist (ACT/FACT Team Member)

FlexStaff Career Site • New York, NY

5d

About The Position

FlexStaff is seeking a Family Specialist for our client, to join their multidisciplinary team dedicated to empowering individuals with severe and persistent mental illness. This position will provide direct, family-focused services within an Assertive Community Treatment (ACT/FACT) framework. This role is pivotal in supporting our clients' recovery and well-being in their communities.

Requirements

• Master’s degree or higher in Social Work, Psychology, or Rehabilitation Counseling (C.R.C. preferred for Rehabilitation Counselors).
• Minimum of 1 year of experience in a treatment or rehabilitation setting.
• Valid and clean NY State Driver's License.
• Successful completion of fingerprinting, criminal record check, and approval from NYS Office of Mental Health.
• Excellent interpersonal and communication skills (written and verbal).
• Strong organizational and time management abilities.
• Proficient documentation skills and attention to detail.
• Knowledge of treatment and rehabilitation methods for severe and persistent mental illness, including recovery principles and psychiatric rehabilitation.
• Skilled in individual and group counseling techniques.
• Proficiency with office software and agency IT applications.
• Ability to work independently and collaboratively within a team.
• Professional demeanor and commitment to maintaining credentials.

Responsibilities

• Provide direct services with a strong focus on family engagement and support for individuals with severe and persistent mental illness.
• Manage an assigned caseload, including timely follow-up on new referrals, admissions, and discharges, ensuring comprehensive care coordination.
• Collaborate in developing, reviewing, and updating individualized treatment plans, comprehensive assessments, and crisis/wellness plans (e.g., every 6 months or annually/after crisis).
• Maintain accurate and timely case records, including progress notes (within 48 hours), CAIRS entries, and various assessments (e.g., HML, Substance Abuse, Suicide/Violence Risk). Ensure all documentation meets regulatory standards.
• Provide weekly progress updates and complete service verifications for Assisted Outpatient Treatment (AOT) clients, reporting significant events promptly.
• Conduct all assigned client visits (within 7 work hours), including providing transportation and coordinating hospital discharge paperwork.
• Conduct therapeutic group sessions aligned with professional discipline.
• Process service dollar, WRAP fund requests, and travel expenses for client support.
• Work effectively within the ACT/FACT team, utilizing agency IT applications, and adhering to all compliance and safety policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees