Family Shelter Case Manager

Lighthouse•Pontiac, MI

1d•Onsite

About The Position

The Case Manager will work directly with the families within Lighthouse's Emergency Family Shelter. The Case Manager will provide housing case management and connect households with resources to obtain and sustain housing. These services will focus on assisting households alleviate their immediate housing crisis, identify additional services needed and work with households to expedite their transition into positive, permanent housing. The ideal candidate will have great communication skills and critical thinking skills to coordinate services and resources for the household. The ideal candidate will also have great interpersonal skills to develop relationships with clients for continued engagement to resolve their homelessness.

Requirements

Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US.
1+ years’ experience in a role directly or indirectly related to human/social services, homeless and re-housing services, and/or case management
Bachelor’s Degree from a 4-year accredited college or university within a related field or an additional four years of relevant experience
Reliable transportation and maintenance of automobile insurance
Valid driver’s license, Lighthouse reserves that right to require a driving record check with respect to any employee where driving is an essential function of the position.
Knowledgeable in with Microsoft Office Suite and Google Apps
Flexibility and the capacity to prioritize tasks in a rapidly changing environment
Ability to multitask effectively in a fast paced environment
Ability to work with a challenging and diverse population
Ability to work evenings and weekends.

Nice To Haves

BSW from a 4-year accredited college or university or master’s degree in a related field
2+ years’ experience in a role directly or indirectly related to a human/social services and/or case management
An understanding of the social constructs impacting those experiencing economic instability
Knowledge of the social services landscape in Oakland County and surrounding areas
HMIS experience
Ability to self-regulate and work independently while coordinating with other staff
An appetite for innovation and creative problem-solving
Harm Reduction, Trauma Informed Care, Housing First, and SPDAT training
Proven ability to work effectively with racially and ethnically diverse clients and teams
Experience in managing and leading teams
Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations.
Exceptional communication ability, both written and oral.
Ability to listen and accept feedback constructively.
Possess high emotional intelligence skills.
Unwavering personal integrity.
Ability to lead in a fast paced, demanding, constantly changing environment

Responsibilities

Perform screenings and intakes for the shelter program via the Homeless Management Information System (HMIS)
Maintain a caseload of 15-20 households
Manage the nightly check-in process for the shelter program
Provide nightly communication to the shelter team regarding new clients, exited clients, and any specific needs or requests
Provide intensive, weekly case management to individuals and families experiencing homelessness
Assist in providing weekly daytime or evening support at our shelter locations,
Complete asset/needs assessments and assist clients in developing and implementing an Individual Service Plan outlining their goals and relevant action steps
Use the Mainstream Benefits Access Tool to screen and connect households to appropriate benefits
Screen and connect households to various internal and external housing programs and resources
Assist households in searching for and locating affordable housing including securing documents needed to apply for housing
Complete Housing Quality Standards (HQS) Inspections when moving a client into housing
Complete timely case notes and service transactions via HMIS and collect needed data to support the measurement of program outcomes
Complete shelter exit interviews, and assist individuals transitioning out of shelter with discharge planning
Refer clients to Follow-up Care program, upon exiting the shelter into housing
Foster inter-agency collaborative solutions to help clients attain long-term stability
Ensure the proper maintenance of client files and records
Assist with rotating emergency phone support as needed
And assist with after hours remote access to the building for clients, as needed
Foster and coordinate inter-agency collaborative solutions and referrals to help clients connect with shelter, meet their goals, and attain long-term stability.
Ensure the proper maintenance of client related files and records.
Continuously improve and consistently implement various case management and data collection tools.
Enforce program rules, policies, and procedures and uphold agency values to maintain a safe, client-centered, and inclusive environment for clients, staff, interns, and volunteers.
Assist with front-desk operations, answering phones, and crisis calls as needed.
Participate in internal and external task-forces and committees working to assist the homeless population.