Family Services Supervisor

Virginia Department of Social Services • Bristol, VA

7d

About The Position

This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. The Family Services Manager is distinguished from the by the latter’s responsibilities for supervising Family Services Supervisors and managing the direct services program performance.

Requirements

• Knowledge- Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities.
• Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle.
• Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.
• Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia).
• Considerable experience in assigned program area/human services programs and completion of required training programs.
• Supervisory experience or work experience in a leadership role.
• Equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Must possess a Bachelor's degree (see Education and Experience) to be considered.
• Applicants without an eligible Bachelor's degree will not be considered for employment.
• Must have completed all mandatory training requirements for Child Protective Services staff.

Nice To Haves

• Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
• Prior experience supervising Child Protective Services in Virginia within the last five years.
• Completion of the required Family Services CORE Supervisor Training Series.

Responsibilities

• Supervises Family Services Specialists and Human Services Assistants in the Child Protective Services unit
• Sets and enforces objectives for quality and quantity of work performed by unit
• Coordinates and monitors activities of staff
• Holds individual and group conferences to review cases and issues
• Applies appropriate human resource practices in the supervision and evaluation of staff
• Establishes and maintains good working relationships with others
• Interprets regulations, policies and other program information changes to staff
• Trains new employees in agency policy, department procedures and government regulations
• Reviews case management plans to include quality assurance of case management services along with state and federal mandates
• Deals with difficult or dangerous cases
• Interprets the program to other agencies and to the public
• Participates in community planning and development of new resources, jobs and community work sites
• Serves as leader of an agency shelter team during natural disasters or weather events
• Serves as on call supervisor to Family Services Specialists responding to after-hours Child Protective Services calls

What This Job Offers

• Job Type: Full-time
• Career Level: Manager