Family Services Specialist I/II

Oklahoma Human Services • Oklahoma City, OK

1d • Hybrid

About The Position

This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment. This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval.

Requirements

• Must possess a valid driver's license and maintain required car insurance
• Must attend all mandatory training, including a two-week training academy held in Norman, OK
• Level I: Two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience
• Level II: A bachelor’s degree; OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting one additional year of experience in a professional business, public sector, or social work environment for each year of the bachelor’s degree; OR two (2) years of experience as a Family Services Specialist

Nice To Haves

• Previous call center experience

Responsibilities

• Interviewing clients
• Processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL)
• Interpreting and applying policy and procedures
• Providing clear documentation of casework
• Independently performing complex tasks
• Providing first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms
• Handling all customer contact primarily via phone, incoming and outgoing calls

Benefits

• Full State Employee Benefits
• Travel and lodging paid for mandatory training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees