Family Services Specialist I/II

Oklahoma Human Services•Ponca City, OK

1d•Onsite

About The Position

This is a full-time position in an office setting, located in Ponca City, Oklahoma. The role involves greeting clients, assessing individual needs, determining eligibility for Adult and Family Services programs, conducting client interviews in person or by phone, managing a caseload, compiling data, completing necessary documentation for eligibility, and making appropriate referrals to community resources. The specialist will also participate in individual and staff conferences and must attend all mandatory training. Occasional travel is required, necessitating a valid driver's license and maintenance of required car insurance.

Requirements

For Level I: two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
For Level II: a bachelor’s degree; OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree; OR two (2) years of experience as a Family Services Specialist.
Must possess a valid driver's license and maintain required car insurance.

Responsibilities

Greet clients in a professional and kind manner in an OKDHS retail space.
Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
Interview clients in an office setting or via phone.
Manage a caseload.
Compile data and complete documentation to determine eligibility.
Make appropriate program referrals to community resources.
Participate in individual and staff conferences.
Must attend all mandatory training associated with the position.