Family Services Manager-Float

Ronald McDonald House•Ann Arbor, MI

18d•Onsite

About The Position

The House Manager - Float provides managerial coverage of House Operations. Float/hours fluctuate as needed. Flexibility to work with minimal advanced notice any day, seven days/week, including holidays and weekends is required. Availability to work 3-4 days per week from 8am-4pm for the summer is required

Requirements

Experience working in a human services/agency related position, hospitality or customer service position.
Demonstrated skills in database systems.
Proficiency in Microsoft Word, Excel and PowerPoint.
Ability to work collaboratively with a wide range of people and personalities.
Flexible, diplomatic, trustworthy, creative, poised and maintains a supportive and cheerful attitude.
Maintains a professional manner in order to work with the Board of Directors, volunteers, staff and community.
Ability to maintain confidential matters.
Flexibility to work holidays and possible weekends and/or weekdays as needed, and to remain onsite until relief coverage arrives, as required.
Organizational skills and attention to detail are essential.
Able to express oneself in an articulate and effective manner both verbally and in written communication.
A multi-tasker with strong organizational skills and the ability to wear many hats in a fast-paced environment.
Proven self-starter who works independently.
Works collaboratively with a wide range of people and personalities.
Enthusiastic, energetic, flexible, creative and willing to work as a team member.
Physically able to travel between RMHC-AA locations and others via personal vehicle or similar transportation.
Must be physically capable of carrying 35 lbs.

Responsibilities

Responsible for managerial coverage at our Houses (Main and/or Mott)
Working collaboratively with Mott Social Work services, assign rooms to accommodate eligible families. Assess priorities of family needs in that assignment.
Assist with checking families in and out, inspect, and ensure readiness of bedrooms and general facility, as needed.
Ensure appropriate records are kept/updated for all families and operations.
Enter family records/info into appropriate databases.
Maintain supportive and open communication with families and Lead Family Services Manager.
Report matters of concern in a timely manner to the Lead Family Services Manager.
Encourage and facilitate a sense of community and restful atmosphere among families.
Collect and secure donations as appropriate.
Follow documented systems, guidelines, procedures to support facility operations.
Follow safety and security policies and procedures.
Contribute to RMH team efforts by maintaining positive, supportive, and flexible working relationships with fellow staff and volunteers in the mutual pursuit of providing comfort and care to families of seriously ill or injured children being served by Ronald McDonald House Charities Ann Arbor.
Train, manage, and support volunteers in all tasks assigned and aspects of House operations.
Respond in person to family lockouts or other pertinent family or building emergencies.
Facilitate family needs and/or direct to support services, i.e. social work, day care, concierge, security transport, etc.
Greet and orient volunteer dinner groups, if applicable.
Oversee cleanliness of House and stocking of supplies
Ensure family rooms are stocked, tidy, clean & maintenance issues addressed.
Troubleshoot and confirm maintenance issues are handled.
Answer phones, accept & process walk-in donations.
Maintain supply of forms as needed, i.e. wait list, wish list, donation, maintenance, parking permits, etc.