Family Services Coordinator

May Institute • Norwood, MA

6d • $60,000 - $62,500

About The Position

Are you passionate about supporting families and creating meaningful connections? May Institute’s Norwood School is looking for you! We are hiring a Family Services Coordinator who will serve as a trusted partner to our students, families, and interdisciplinary teams—ensuring communication, collaboration, and care are at the heart of everything we do. This role is ideal for a compassionate, organized professional who thrives in a collaborative environment, enjoys problem-solving, and finds purpose in supporting families of students with special needs. If you’re energized by relationship-building, advocacy, and making a real difference every day, we’d love to meet you.

Requirements

• Master’s degree preferred (LCSW, LICSW, or LMHC); Bachelor’s degree required in Social Work, Psychology, Special Education, or a related field
• Direct, relevant experience working with families of students receiving special education services
• Strong interpersonal skills with confidence navigating complex and sensitive situations
• Proven ability to collaborate across multidisciplinary teams
• Experience with Applied Behavior Analysis (ABA) strongly preferred

Nice To Haves

• Experience with Applied Behavior Analysis (ABA) strongly preferred

Responsibilities

• Serve as the primary liaison for families, providing consistent communication, consultation, and support across an assigned caseload
• Partner with parents, guardians, and outside agencies to address concerns, resolve issues, and ensure seamless coordination with school-based teams
• Support families with guardianship planning, benefits navigation, and student transitions
• Provide individual and/or group training opportunities for parents, tailored to family and student needs
• Collaborate closely with all departments to ensure family goals, concerns, and priorities are integrated into student programming
• Offer individual counseling to students, as appropriate
• Promote a family-centered, strengths-based approach aligned with best practices in special education and ABA

Benefits

• Generous Paid Time Off: Enjoy ample vacation time along with 10 paid holidays
• Comprehensive Health Benefits: Get covered with competitive medical, dental, and vision insurance
• Investing in Your Growth: Take advantage of paid training and certification opportunities to level up your skills
• Support When You Need It: Access our Employee Assistance Program (EAP) for confidential support and guidance
• Investing in Your Education: Pursue your educational goals with our tuition reimbursement and loan repayment assistance programs
• Secure Your Future: Plan for retirement with confidence through our 403B retirement plan with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees