Family Service Counselor - Inside Sales Representative

Carriage Services Inc.•Rockwall, TX

48d•$60,000 - $80,000

About The Position

We are seeking a compassionate, motivated Family Service Counselor to guide families though one of the most meaningful decisions they will ever make planning for their final arrangements. Our counselors provide both pre-need (advance planning) and at-need (immediate) support, educating families about their options while ensuring every detail is handled with care, professionalism, and dignity. At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

Requirements

Compassionate, patient and service-minded
Coachable, goal-oriented, and motivated by both mission and results
Strong communicator with the ability to guide families through sensitive decisions
Organized and able to work independently
Comfortable with a consultative sales environment
May require the possession (or ability to obtain) an insurance license as required by applicable law
Must have a valid drivers license and reliable transportation

Nice To Haves

Prior sales experience is helpful but not required we provide training
Bilingual speaking a plus

Responsibilities

Educate families about the benefits of pre-planning funeral and cemetery arrangements
Meet with at-need families (partnering with a licensed funeral director) to assist with service and cemetery selections.
Conduct follow-up calls, outreach, and relationship building within the community
Maintain accurate records and manage your sales pipeline
Represent the funeral home and cemetery with empathy, integrity, and professionalism - Honesty, Integrity, and Service Excellence are at the heart of all we do
Participate in community events, presentations, and workshops
Work collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership Teams

Benefits

Comprehensive paid training
Supportive team environment
Flexible schedule with operating hours
Opportunities for advancement
Leads provided with Walk-ins and Call-ins, plus opportunities to generate your own
Benefits package (medical, dental, vision, 401k with a match, PTO, etc.)

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