Customer Service Representative (Inside Sales)

Summit Electric Supply•Phoenix, AZ

15h

About The Position

Do you possesses these important qualities— an unwavering commitment to customer service, an unstoppable drive to exceed expectations, and a relentless pursuit of excellence in your current role and preparation for future opportunities and advancement? Then Summit Electric Supply has a great opportunity for you to launch your career in an atmosphere that supports growth and development in a dynamic and reliable industry! The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages. As a Customer Service Representative, you will be expected to: Thoroughly understand all product capabilities, features and benefits as well as Summit’s market conditions, product warranties and services. Assist customers over the phone, internet, email or in person with orders, quotations and product questions. Negotiate profitable pricing with both customers and suppliers. Proactively follow up on customer orders, challenges and needs. Resolve customer concerns and issues as efficiently and effectively as possible. Assist counter and warehouse associates as needed. Summit will help you achieve your goals by: Providing all of the tools and incentives necessary to take control of your career including: Rigorous on the job and online training programs that prepare you for a career in our industry Result-driven and customer-oriented team and work environment Opportunity for advancement Monthly profit-sharing Comprehensive benefits including medical, dental, vision, paid vacation, and more!

Requirements

High level of technical aptitude.
One or more year(s) of experience in counter sales at an electrical distributor
Proficiency in Microsoft Office Suite, Adobe Acrobat, Bid Manager and similar programs
Strong customer service orientation – both external and internal.
Exceptional follow up skills.
A strong attention to detail and be well organized.
Excellent interpersonal and communication skills, both oral and written.
Time management – ability to organize and manage multiple priorities and meet deadlines.
Flexibility – ability to effectively adapt to change.
Must be self-directed and able to complete complex tasks with little supervision or guidance.
Proven “do whatever it takes” attitude
Unwavering commitment to Summit’s values and mission.
High school diploma or GED.

Nice To Haves

College degree in a business discipline strongly preferred
Previous experience in the electrical industry.
Industrial / Refinery experience or education strongly preferred
Previous successful experience in SAP preferred
Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC).
Knowledge of ERP systems, BI reporting tools, Bid Manager, AutoCAD, and other office software.
Advanced knowledge of Excel.
Basic Understanding of One-Line and Ladder diagrams.

Responsibilities

Thoroughly understand all product capabilities, features and benefits as well as Summit’s market conditions, product warranties and services.
Assist customers over the phone, internet, email or in person with orders, quotations and product questions.
Negotiate profitable pricing with both customers and suppliers.
Proactively follow up on customer orders, challenges and needs.
Resolve customer concerns and issues as efficiently and effectively as possible.
Assist counter and warehouse associates as needed.