Family Service Coordinator

Family Promise of Grand Rapids•Grand Rapids, MI

17h•Onsite

About The Position

Family Promise of West Michigan strives to give parents the hope and encouragement they need to create a better future for their children and end the cycle of homelessness. Through our diversion services, emergency shelters, housing programs, homeownership initiatives, family stabilization, and early childhood services, we have helped more than 2,500 families overcome homelessness and achieve lasting stability. At Family Promise, our culture is centered on compassion, collaboration, and commitment to families. We value teamwork, integrity, and a solutions-focused approach as we work together to serve our community with excellence and care. We are seeking a Family Service Coordinator for our Master Lease Family Shelter Pilot program. The Family Service Coordinator is responsible for assisting families who are experiencing a housing crisis by helping them locate and maintain stable housing. This position is grant funded and will end on 9/30/27 unless other grant funding is secured. This role works closely with landlords, program participants, case managers, and program managers to find creative solutions to house families. This position reports to the Emergency Shelter Program Manager.

Requirements

Masters or Bachelor's in Social Work or related field or equivalent experience
Experience in direct service related to housing or family services
Experience working with families and children
Comfortable working in a faith-based organization
Demonstrate the ability to work with a culturally diverse population
Identifies with evidence-based case management practices
Must be able to execute work in the alignment of core values of the organization.
Must have excellent communication skills, including both written and verbal communications
Must be able to work independently, as well as effectively within a team
Must be able to work well with colleagues, board members, volunteers, and community members
Must be detail-oriented and able to follow through on projects in a fast-paced, often pressured environment
Must be proficient in Microsoft office products and Google suite office products.
Documented valid driver’s license.

Responsibilities

Advocate and provide direct care services to assist families with navigating their housing crisis with the goal of gaining housing stability
Work with families to assess needs and develop resolution goals.
Evaluate families’ access to basic needs including: health, education, housing, and child care and coordinating connection with resources within the community .
Maintaining data integrity and documentation to ensure private and statewide databases are up-to-date and accurate.
Utilizing best practice methods in working with families.
Coordinating relationships with community agencies.
Support families toward permanent housing solutions and help them establish a sustainable path out of homelessness.
Assist with grant compliance as needed.
Assist with shelter room transitions and weekly room checks.
Provide light duty cleaning.
Assess inventory of basic need items on site and restock items.
Gather and disperse food and clothing donations to families.
Assist in meal planning, preparation and meal distribution to families, as needed.
Assist and coordinate in-kind donations with families and partner agencies.
Provides support with Family Promise special events as needed.
Additional duties as needed to support the agency.