Family Practice Medical Assistant MA, Guilford ProHealth Physicians

UnitedHealth Group•Guilford, CT

3h•Onsite

About The Position

ProHealth Physicians, part of the Optum family of businesses, is seeking a Family Practice Medical Assistant (MA) in Guilford, CT. This role offers opportunities to contribute to community health and well-being within a team-oriented environment with robust medical resources and a focus on patient-centered care. The Medical Assistant supports the Care team and its patients by performing patient care, clinical, and administrative tasks, including patient intake, handling patient phone calls, and documenting interactions, all within the Connecticut scope of practice.

Requirements

Graduate of Accredited Medical Assistant program OR Completed relevant medical assisting training by any branch of the armed forces of the United States OR 2+ years of aide or tech level work experience in healthcare

Nice To Haves

Graduate from an accredited MA program
Completed relevant medical assisting training by any branch of the armed forced of the United States
Certified / Registered Medical Assistant from AAMA, NHA, NCCT, or AMT
CPR/BLS Certification
1+ years of MA experience
Experience working with Epic
Experience working in a primary care office
Intermediate level of computer proficiency

Responsibilities

Provide patient care, clinical summary and direction on next steps or follow up
Perform phlebotomy for patients as needed
Act as a member of the care team, including preparing patients to be seen by collecting and recording clinical information as per protocol
Manage patients according to approved protocols and consistent with appointment and scheduling guidelines
Carry out standing orders consistent with practice policies and procedures
Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR)
Schedule tests, treatments and follow up visits on behalf of patients; assist patients with identifying suitable outside resources for disease management and other services; refer patients when appropriate
Answer and document patient phone calls; take complete messages and route to providers as needed using the EHR
Monitor task pools in order to respond to tasks in a timely manner, follow up on overdue orders/worklists and monitor status of critical referrals
In coordination with Regional Nurse Managers, maintain oversight of temperature monitoring
Assist care team to assure smooth office operation and delivery of excellent service through teamwork
Provide attention to patients in a manner that builds confidence, trust and loyalty
Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
Maintain open lines of communications with care team and Regional Management team
Maintain knowledge of current coding, OSHA and CLIA regulations and company policies
Adhere to all patient safety initiatives