Family Office Client Officer

RWA Wealth Partners LLC•Boston, MA

7d•$80,000 - $120,000

About The Position

The Client Officer is a key point of contact for a client and is responsible for enhancing the overall relationship through excellence in client service. Professionalism, client focus, and an understanding of the fundamentals of the investment advisory business, wealth management concepts, and financial systems are critical. This position will oversee client accounts and develop long-term relationships by participating in client meetings and acting as the client liaison. With expertise and sound judgment, the Client Officer is responsible for the relationship management and administration of clients’ accounts, which involves communicating with the client regularly, processing requests, and providing information to a variety of stakeholders, including account owners, trustees, RWA Wealth Partners personnel, external investment advisors and/or tax accountants. The incumbent is expected to use all available technological resources, in particular custodial systems and client relationship management systems. Finally, the Client Officer must support and contribute to the compliance, communications, and business development goals and initiatives of the firm, and adhere to all operational and administrative policies and procedures required of their role.

Requirements

5+ years of experience in a wealth management, trust, or fiduciary services environment.
Bachelor’s degree.
Proficiency with software applications, including Microsoft Office, and experience with computerized trust accounting systems.
Proficient in Excel.
Knowledge of trust, estate, and core fiduciary principles.
Understanding of investment management markets and how portfolio strategies support client objectives.
Ability to represent the firm to clients, beneficiaries, and outside advisors in a professional, effective, and timely manner.
Demonstrated capacity to anticipate issues and operate as a proactive, self‑starter.
Flexibility to respond promptly and positively to shifting priorities, demands, and opportunities.
Strong organizational skills with the ability to work efficiently under tight deadlines and manage multiple detailed tasks simultaneously.
Commitment to collaboration, including the ability to work effectively within a team‑oriented environment.
Effective communication skills, including the ability to share information, goals, opportunities, and areas for improvement with relevant stakeholders.
Sufficient understanding of investments, the market, and technology tools used in wealth management to comfortably engage in conversation with clients and internal stakeholders.
Strong attention to detail, with the ability to collect, interpret, and analyze information from diverse sources to address varied technical and administrative problems.
Ability to uphold and navigate a registered investment adviser’s compliance culture while delivering high quality, personalized client service.
Understanding of RWA Wealth Partners’ business goals and the ability to contribute to client retention, business development, and improvements in technology and client experience.

Nice To Haves

Knowledge of insurance trusts is a plus.
Familiarity with brokerage platforms such as Charles Schwab or Fidelity Investments, and/or trust accounting systems such as SEI Private Trust Company, is a plus.
CTFA designation or progress toward certification is a plus.

Responsibilities

Manage complex relationships with multiple accounts by interacting with trustees, account owners, executors, investment advisors, accountants, and beneficiaries.
Coordinate a seamless customer service experience between all interested parties by responding to ad hoc requests, including requests for analysis, information, or special projects. Enhance the relationship by proactively engaging the client and related parties.
Develop an understanding of each client relationship, including which stakeholders have investment authority and disbursement authority over each account.
Manage and review requirements for account administration including distributions/bill pay, statements and online access, and coordination with external advisors.
Oversee the onboarding of new relationships by reviewing and helping complete necessary documentation to open accounts and move assets. Work with the investment advisor and other internal parties to establish personalized features while providing consistent client engagement throughout the process.
Obtain and verify all information necessary to terminate accounts in line with appropriate instructions, when applicable.
Process client requests and monitor and review account transactions to ensure compliance with the investment management agreement and other applicable documents such as standing letters of authorization for disbursements. This may include administering loans payments, limited partnership holding requests, capital calls and distributions.
Coordinate cash management of accounts, ensuring that cash levels are sufficient to meet needs. This includes prevention of overdrafts and requesting cash be raised when necessary, checking cash availability for requests, preparing income projections, preparing schedules of expenses and computing annual payout amounts.
In conjunction with the tax accountant and client, monitor and maintain contributions and distributions for clients with retirement accounts. Ensure proper tax requirements are met and that the client is aware of any required action.
Using the functionality of the custodial system and other available tools, respond to requests from account owners and other authorized stakeholders in providing client and/or account related information.
Participate in the periodic review and audits of accounts to ensure client related objectives and internal compliance standards are upheld.
Build recognition and brand awareness of the firm’s offering internally and externally that supports client retention, business development, and also enables all manner of access and opportunity for clients of the firm.
Maintain all required documentation about client service interactions within the appropriate spaces of our CRM system.