Family Membership Coordinator - Haverhill YMCA

YMCA OF THE NORTH SHORE INC • Haverhill, MA

1d • $22 - $26

About The Position

The YMCA of the North Shore is seeking a Family Membership Coordinator to enhance family membership value by leading the Welcome Center, managing staff schedules, and overseeing the Family Engagement Team. This role focuses on creating high-quality programs, leading the Kids Club, planning family events, and fostering strong relationships with our members. If you're passionate about engaging families, organizing fun events, and building a welcoming community, we want to hear from you!

Requirements

• Must be at least 21 years of age.
• Must demonstrate appropriate knowledge of child growth and development.
• Ability to manage multiple priorities in a fast-paced environment
• Must maintain current CPR and First Aid Certification.
• Must have excellent verbal communication skills and a desire to serve the community.

Nice To Haves

• At least 2 years of supervisory experience preferred.

Responsibilities

• Lead the Family Engagement Team (FET) in creating programs aligned with YMCA's mission.
• Develop activities that promote healthy living, social responsibility, and youth development.
• Collaborate with other departments to increase family participation and membership value.
• Manage Kids Club scheduling, ensuring adequate coverage and a high-quality experience.
• Train and oversee Kids Club staff to meet membership expectations.
• Continuously improve the Kids Club to enhance its value for families.
• Plan and execute family-centered events to strengthen member engagement.
• Work with Membership Sales Director to generate leads and boost event participation.
• Lead special events during school vacation weeks and increase attendance.
• Provide excellent service and build strong relationships with families via in-person, phone, and email communication.
• Serve as the welcoming point of contact for families, ensuring their needs are met.

Benefits

• Professional Growth: Paid training, development, and advancement opportunities across seven YMCA locations.
• Health Benefits: Medical, dental, and employer-funded life insurance for full-time staff.
• Generous Time Off 2 weeks paid vacation, plus sick and personal time for full-time employees.
• Retirement Plan: 12% company contribution to your retirement fund (vested, no match required).
• Free Y Membership: Access to swim classes, fitness programs, discounts on childcare, camp, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees