YMCA Reston - Membership Associate

YMCA of Metropolitan Washington•Reston, VA

2d•Onsite

About The Position

Are you a natural relationship builder who thrives on connecting people, creating partnerships, and helping others achieve their goals? At the Y, we believe strong communities are built when people achieve their potential, build meaningful relationships, and experience a true sense of belonging. The Membership Associate plays a key role in making that happen every day. The Membership Associate plays a key leadership role within the member service department, strengthening our community through exceptional engagement, strategic outreach, and relationship-building. As a welcoming ambassador of the Y, you will cultivate meaningful partnerships and foster lasting connections with members, guests, and corporate partners to support membership growth and community impact. What you will do at the Y: Grow and Strengthen Our Community Build authentic relationships through community outreach, networking, and partnership development. Conduct cause-driven tours that focus on member goals, not just facility features. Respond to leads and inquiries using a consultative, listen-first approach. Support monthly membership and retention goals aligned with community impact. Build Partnerships & Community Connections Develop and steward corporate and community partnerships. Represent the YMCA at local events, civic gatherings, and networking opportunities. Collaborate with branch leadership and program teams to create meaningful member experiences. Create a Welcoming Place for All Ensure every person who walks through our doors feels seen, valued, and welcomed. Connect members to group exercise classes, programs, volunteer opportunities, and community initiatives. Promote a culture grounded in caring, honesty, respect, and responsibility. Maintain high standards of facility excellence and professionalism. Collaborate & Lead Partner with the Membership Director and branch staff to execute strategic membership plans. Support member engagement initiatives, open houses, and community events. Provide guidance and leadership to fellow staff while promoting YMCA values and mission.

Requirements

Bachelor’s degree or equivalent experience preferred.
Minimum of 3 years of experience in membership sales and customer service.
Passion for sales, networking, and relationship-building.
Strong interpersonal, leadership, and communication skills.
Ability to work evenings and weekends for branch and community events.

Responsibilities

Build authentic relationships through community outreach, networking, and partnership development.
Conduct cause-driven tours that focus on member goals, not just facility features.
Respond to leads and inquiries using a consultative, listen-first approach.
Support monthly membership and retention goals aligned with community impact.
Develop and steward corporate and community partnerships.
Represent the YMCA at local events, civic gatherings, and networking opportunities.
Collaborate with branch leadership and program teams to create meaningful member experiences.
Ensure every person who walks through our doors feels seen, valued, and welcomed.
Connect members to group exercise classes, programs, volunteer opportunities, and community initiatives.
Promote a culture grounded in caring, honesty, respect, and responsibility.
Maintain high standards of facility excellence and professionalism.
Partner with the Membership Director and branch staff to execute strategic membership plans.
Support member engagement initiatives, open houses, and community events.
Provide guidance and leadership to fellow staff while promoting YMCA values and mission.

Benefits

Impactful Work: Make a meaningful difference in your community every day.
Supportive Environment: Thrive in a collaborative, mission-driven workplace.
Medical, Dental, and Vision Insurance: Comprehensive plans to ensure you and your family can receive the care you need.
Wellness Programs: Y membership for you and your family to support your physical and mental health.
Retirement Plans to Secure your Financial Future: The Y will contribute 10% of your salary into the Y’s retirement savings plan after eligibility requirements are met. You also have the option to make additional contributions to the Y’s 403(b) and ROTH plans.
Work-Life Balance: Generous vacation, sick leave, and holidays.
Training and Development: Access to professional development programs, workshops, and certifications.
Welcoming Environment: A commitment to ensuring all employees feel valued.

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