Family Liaison- Ronald McDonald House

Nationwide Children's Hospital • Columbus, OH

12d

About The Position

Assists and supports families, providing information and a comfortable environment, while their child receives healthcare services.

Requirements

• High School Diploma or equivalent, required.
• Excellent communication and customer service skills in interacting with a diverse group of families, employees, volunteers, and other customers.
• Strong organizational and time management skills and the ability to work in an open environment with little direct supervision.
• Effectivedata entryand report preparation skills.
• Computer skills
• Decision Making
• Hand use: grasping, gripping, turning
• Lifting / Carrying: 0-10 lbs
• Patient Equipment
• Peripheral vision
• Problem solving
• Repetitive hand/arm use
• Standing
• Walking
• Audible speech
• Sitting
• Hearing acuity
• Seeing – Far/near

Nice To Haves

• Bachelor's Degree, preferred.

Responsibilities

• Maintains assigned area as a welcoming respite for families, providing amenities such as reading materials, clean toys, diversional resources, and fresh snacks.
• Answers questions and concerns of families, providing education regarding needed resources and other health-related topics.
• Coordinates with hospital departments to ensure families have access to necessary resources and services.
• Assists families with the use of available department amenities and services.
• Collaborates to plan and implement departmental events and programs.
• Identifies opportunities for the growth and improvement of the family experience.
• Provides volunteer training and coordinates volunteer involvement.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees