Family Entertainment Center Director- AdventHealth Sports Park at Bluhawk

The Sports Facilities Companies•Overland Park, KS

2d•Onsite

About The Position

Advent Health Sports Park at Bluhawk is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Overland Park, KS. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. AdventHealth Sports Park at Bluhawk is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Family Entertainment Center Director is expected to provide world-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. The FEC Director will be responsible for the management of the FEC operations including but not limited to: Maintenance, Housekeeping, Retail, Event Management Administration and Reporting. Family Entertainment Center Manager will also work closely with other departments in hiring, training, management, and staff scheduling.

Requirements

A bachelor's degree with 3-5 years of retail, sports or entertainment sales required
Must have excellent initiative, interpersonal, problem solving and negotiating skills
Must be a team player
Must have excellent verbal and written communication skills
Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours)
Must possess current CPR/FIRST AID certifications or must be willing to obtain them within a specified period of time
Prior responsibility in daily P&L management and budget oversight
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Must take personal initiative for the betterment of the team and facility
Commitment to the safety and wellbeing of others

Responsibilities

Plan, schedule and facilitate FEC planning/strategic meetings
Developing operational Key Performance Indicator Reports (KPI)
Direct the implementation of marketing plan/strategy
Developing and maintaining staff schedules
P&L management and reconciliation
Creating and promoting programs and activities within FEC membership model
Bowling, laser tag, e-sports, golf simulators, roll glider, arcade, birthday parties, camps, etc.
Managing Front Desk operations, customer service culture, and checklists
Be knowledgeable about prices, programming, and the daily schedule
Retail sales and inventory control
Oversees daily operations for the FEC
Help maintain accurate records of participant waivers, event information and incident reports
Maintain confidentiality with guest and Team Member information
Hire, train, and develop the Guest Services Team
Primary contact for all events and executor of bookings/contracts for the FEC
FEC development and sales in-house and co-partner with all Event Coordinators to help ensure accurate and consistent event relevant communication
Serving as Manager-on-Duty ("MOD") during events and weekends
Assist with Sports Programming as needed