Family Entertainment Center Director- AdventHealth Sports Park at Bluhawk

The Sports Facilities Companies•Overland Park, KS

20h

About The Position

The Family Entertainment Center Director is expected to provide world-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. The FEC Director will be responsible for the management of the FEC operations including but not limited to: Maintenance, Housekeeping, Retail, Event Management Administration and Reporting. Family Entertainment Center Manager will also work closely with other departments in hiring, training, management, and staff scheduling.

Requirements

A bachelor's degree with 3-5 years of retail, sports or entertainment sales required
Must have excellent initiative, interpersonal, problem solving and negotiating skills
Must be a team player
Must have excellent verbal and written communication skills
Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours)
Must possess current CPR/FIRST AID certifications or must be willing to obtain them within a specified period of time
Prior responsibility in daily P&L management and budget oversight
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Must take personal initiative for the betterment of the team and facility
Commitment to the safety and wellbeing of others
Must be able to lift 50 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
Will be required to operate a computer
Facility has intermittent noise

Responsibilities

Plan, schedule and facilitate FEC planning/strategic meetings
Developing operational Key Performance Indicator Reports (KPI)
Direct the implementation of marketing plan/strategy
Developing and maintaining staff schedules
P&L management and reconciliation
Creating and promoting programs and activities within FEC membership model Bowling, laser tag, e-sports, golf simulators, roll glider, arcade, birthday parties, camps, etc.
Managing Front Desk operations, customer service culture, and checklists
Be knowledgeable about prices, programming, and the daily schedule
Retail sales and inventory control
Oversees daily operations for the FEC
Help maintain accurate records of participant waivers, event information and incident reports
Maintain confidentiality with guest and Team Member information
Hire, train, and develop the Guest Services Team
Primary contact for all events and executor of bookings/contracts for the FEC
FEC development and sales in-house and co-partner with all Event Coordinators to help ensure accurate and consistent event relevant communication
Serving as Manager-on-Duty ("MOD") during events and weekends
Assist with Sports Programming as needed