Family Engagement Manager (Los Angeles)

Friends of the Children • Los Angeles, CA

2d

About The Position

The Family Engagement Manager (FEM) plays a central role in the implementation and advancement of Friends LA’s 2Gen model. Reporting to the Family Engagement Director (FED), the FEM manages caregiver engagement efforts, co-leads community-based events, and collaborates with Family Engagement Assistants (FEAs). This role blends relational practice with data-driven strategy, ensuring effective caregiver communication, resource coordination, and cross-departmental collaboration. As a leader in family engagement, the FEM models trauma-informed, culturally responsive approaches that empower families, promote self-advocacy, and build protective factors to support child and caregiver success.

Requirements

• Bachelor’s degree required; Master’s degree in Social Work, Psychology, Education, or related field preferred.
• Minimum 4–5 years of experience in family support, youth development, or community engagement.
• At least 2 years of supervisory experience, preferably within a nonprofit or educational setting.
• Strong understanding of the Strengthening Families Framework and 2Gen approaches.
• Experience managing community partnerships and coordinating events.
• Proven track record in using relational, trauma-informed practices with diverse families.
• Ability to work evenings/weekends as needed and manage flexible scheduling.
• Strong written and verbal communication skills; bilingual (Spanish/English) preferred.
• Proficient in Microsoft Office Suite and data tracking systems.

Nice To Haves

• Master’s degree in Social Work, Psychology, Education, or related field preferred.
• bilingual (Spanish/English) preferred.

Responsibilities

• Maintains regular contact with assigned caregiver caseload (weekly/monthly) based on family need and case plan.
• Completes caregiver engagements, follows up timely and consistently, and documents interactions.
• Supports the re-engagement of older or less active caregivers in collaboration with the Family Engagement Assistant (FEA).
• Coaches mentors in effective caregiver communication techniques and relational strategies.
• Applies a relational lens to event design, prioritizing inclusion and shared power, and assists in identifying relevant topics based on caregiver feedback and current needs.
• Co-facilitates parent support groups and events alongside the FED.
• Takes the lead in event planning and facilitation when the FED is unavailable or as assigned.
• Accurately documents family contacts and case management notes in the internal data system.
• Supports data gathering, as well as tracking other grant-required metrics.
• Manages a small working budget and maintains detailed logs
• Serves as a trained backup for the FED during caregiver intake and enrollment processes.
• Participates actively in team meetings, staff development and family engagement trainings, occasionally leading in the absence of the FED.
• Brings relational insights and updates from the field to inform team strategy.
• Takes lead in joint and group supervision meetings for assigned supervisees in partnership with Program Directors or Managers.
• Elevates systemic family concerns to the FED.
• Maintains and deepens relationships with local service providers and agencies and attends community resource meetings as needed- Collaborates closely with all program staff to support family referrals and wraparound care.

Benefits

• Friends LA cares about our employees as whole people.
• We offer a generous vacation and sick leave policy, quarterly reset days, 12 paid holidays, summer half days, and an annual winter recess during the last week of December.
• Employees are eligible for medical benefits (including vision and dental), 401k retirement plan, and ongoing professional development opportunities.
• Employees can add optional plans, at employee expense, which include medical coverage for dependents, EAP, Flexible Spending Accounts, supplemental life insurance, pet insurance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees