Family Engagement Coordinator

LiveOnNY•New York, NY

11d•$70,000 - $80,000•Onsite

About The Position

Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist. Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we’ve seen a 70% increase in organ donation—driven by the compassion and generosity of New Yorkers. Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on. The Family Engagement Coordinator (FEC) ensures that an individual’s wishes regarding organ and tissue donation are understood and honored whenever possible. When an individual’s choice is not known or documented, the FEC supports the family in understanding their right to make a decision on their loved one’s behalf. FECs provide balanced, clear, and respectful information about donation, allowing families to make decisions that reflect the individual’s intent and, when applicable, the family’s values. The role requires high emotional intelligence, composure in difficult moments, and a working understanding of requirements set by CMS, OPTN, the New York State Anatomical Gift Act, the FDA, and related standards. The Family Engagement Coordinator (FEC) serves in a full-time, on-site operational role. The designated company office for this position is the donor hospitals, where the FEC conducts a significant portion of their responsibilities in direct support of family engagement and time-critical donation activity. When operational needs require, the FEC may be assigned to the Corporate Office or, when specifically authorized, may perform approved responsibilities from their home. All work locations must remain fully aligned with LiveOnNY’s policies.

Requirements

RN, nursing,social work degrees or other relevant or proximal degree or experience is preferred.
Experience supporting individuals or families during crisis, end-of-life situations, or complex decision-making strongly preferred.
High emotional intelligence and interpersonal skill.
Ability to communicate respectfully and clearly under stress.
Appreciation for diverse cultural, spiritual, and personal beliefs.
Strong organizational and time-management abilities.
Ability to collaborate effectively with clinical and non-clinical colleagues.
Proficiency in Microsoft Office and comfort navigating medical or donor-related information systems.
Valid driver's license and reliable, insured transportation required.
Ability to travel across LiveOnNY’s service area as needed.

Nice To Haves

Background in crises intervention, bereavement,, hospice, or critical care beneficial.

Responsibilities

Uphold and support the individual’s documented or expressed donation decision.
When the individual’s choice is not known, ensure the family understands their right to choose on their loved one’s behalf.
Provide clear and accurate information about organ and tissue donation.
Respect the cultural, personal, and spiritual beliefs that shape individual and family decision-making.
Communicate calmly and respectfully with families during emotionally intense situations.
Assess family readiness, support needs, and key decision-makers.
Maintain a steady presence as families consider donation.
Collaborate with clinical teams and hospital staff to determine appropriate timing for donation conversations.
Request authorization or provide required notifications in first-person authorization cases.
Conduct the Donor Risk Assessment Interview (DRAI) with the most appropriate individual(s).
Ensure consent and authorization processes meet LiveOnNY, hospital, and regulatory expectations.
Participate in care huddles, pre-authorization reviews, and post-authorization discussions.
Communicate family dynamics, decision status, and relevant updates to clinical counterparts.
Serve as a first responder on referrals as needed and share essential chart information with Clinical Services.
Complete accurate, timely documentation of family discussions, authorization outcomes, and required forms.
Ensure all processes align with expectations set by CMS, OPTN, the New York State Anatomical Gift Act, the FDA, and other relevant standards.
Maintain confidentiality and adhere to ethical practices at all times.
Assist in the orientation and training of new Family Engagement Coordinators, Donation Coordinators, and Hospital Services Specialists.
Provide education to hospital staff regarding donation discussions and the role of the FEC.
Maintain current knowledge of donation practices, emotional-support techniques, and relevant regulations.