Family Engagement and Communications Manager, Camp Grossman

JCC Greater Boston•Newton, MA

31d•$57,500 - $62,000•Hybrid

About The Position

Join our team as Camp Grossman's Family Engagement and Communications Manager - a vital and dynamic role! Under the direction of the Camp Grossman Director, the Family Engagement and Communications Manager is responsible for developing and maintaining positive relationships with community partners, and current and prospective campers and families. This role serves as Camp Grossman’s primary point of contact for families and community partners to drive engagement through development of strong relationships, warm and welcoming demeanor, clear and effective communications skills and thoughtful event coordination and planning. The Family Engagement and Communications Manager is essential to ensure Camp Grossman is recognized as the Greater Boston Jewish Community’s Day Camp. The Communications and Family Engagement Manager plays a vital role in fostering strong relationships between the Greater Boston Jewish community, Camp Grossman and its families, while ensuring clear, engaging, and mission-aligned communication. In partnership with JCCGB’s Marketing Team, this individual is responsible for managing all aspects of camp communications and leading initiatives that build community, enhance parent engagement, and reflect the camp’s Jewish values and pluralistic identity. They will work closely with leadership to support family programming, feedback collection, and inclusive outreach. JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston’s core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish.

Requirements

Must have a Bachelor’s Degree in communications, marketing, public relations, nonprofit management, or a related field.
Must have 3 years progressive experience in an administrative, customer-facing, communications-focused role, with at least 1-year experience coordinating or managing a function, operations, nonprofit program or staff.
A current and valid driver's license is required for this position. This role's responsibilities include some local driving to various community sites and locations.
Proficiency in use of computers and tools like Office suites, Canva, CRM systems, and social media platforms, social media literacy, Microsoft Outlook, Word, Excel.
Strong organizational and project management skills.
Excellent written and verbal communication abilities.
Must be able to work well in a busy, dynamic and often noisy environment involving multiple tasks and priorities.
Able to lift and carry objects weighing up to 20 pounds (boxes of supplies, etc.).

Nice To Haves

Administrative/operations experience in or with camps or other similar non-profit youth development programs is strongly preferred.
Experience managing digital communications: social media, email campaigns, content creation is a plus.
Knowledge and familiarity with the summer day camp environment
Familiarity with Jewish traditions and pluralistic approaches preferred.

Responsibilities

Manage all aspects of Camp Grossman’s Communications
Serve as the primary point of contact for both prospective and current camp families.
Respond promptly and warmly to inquiries from prospective and current families, providing clear and accurate information.
Guide new families through the full enrollment process and ensure a welcoming, supportive experience.
Address questions about programs, policies, logistics, and schedules with professionalism and clarity.
Triage family concerns to the appropriate staff and ensure timely follow-up and resolution.
Maintain accurate records of all communications
Responsible for all family newsletters and other mass communications both in-season and throughout the year
Partner with Leadership and Marketing Teams to manage crisis communications and ensure timely, sensitive messaging when needed.
Collaborate with program staff to document and share camp stories, photos, and videos.
Manage creation, implementation and analysis of family surveys, and collection of data.
Manage/Coordinate Camp Grossman’s Outreach and Engagement Initiatives
Develop and maintain relationships with all community partners (examples include religious schools, day schools, synagogues and temples) to ensure Camp Grossman’s visibility and recognition in greater Boston’s Jewish community.
Connect and partner with established JCC family and community coordinators.
Manage Camp Grossman’s Family Ambassador volunteers to assist with community engagement efforts.
Plan, organize and manage all camper recruitment and engagement events; partner with JCC Events Coordinator and other team members for successful well-coordinated events.
Partner with the Development team to develop and implement a strategy for camp alumni engagement
Coordinate with JCC Events Manager as need to facilitate rentals of Camp Grossman campus / facilities; coordinating events and staffing needs
Actively create a welcoming dynamic where each individual is valued, seen and welcomed.
Actively participate as an essential member of the Camping team.
Support JCC Greater Boston’s mission, vision, and values of belonging, joyfulness, collaboration and transformation, including through personal role modeling.
Participate in all staff meetings as assigned and contribute to overall organizational success.
Attend JCCGB All Staff meetings.
Other duties as assigned.
Supervise camp photographer(s)/videographer(s) and act as on-site manager (in partnership with Marketing team) overseeing social media and/or marketing interns as assigned.
Conduct regular supervisory meetings to provide on-going guidance, direction and supervision.
Supervises and evaluates for assigned positions; observing staff in order to maintain a high level of instruction and safety.
Uphold JCC policies and procedures and model alignment.
Communicate effectively with supervisors regarding departmental or personnel issues.
Foster a positive, collaborative work culture that promotes teamwork, accountability, and service excellence.
Build and maintain a positive working relationship to achieve desired outcomes and the ongoing professional growth of the direct report; provide direct and clear constructive feedback and course correction when needed.
Performs all aspects of time and attendance reporting to ensure accurate payroll for staff supervisees; adhering to payroll protocol and deadlines.

Benefits

This full-time, salaried position offers a comprehensive benefits package, a supportive, hybrid work environment (including a remote work option for limited administrative duties outside of camp season), and a competitive starting salary range between $57,500-62K annually.
Competitive cost-sharing Health and Dental Insurance
JCC Sponsored/Paid Health Reimbursement Account
JCC Sponsored/Paid Group Life Insurance/LTD Coverage
Generous paid time off supporting a quality work-life balance
Tax-deferred 403(b) retirement savings plan
Voluntary Supplemental Vision Insurance
Additional Voluntary Supplemental Life/ADD coverage for you and your family
AbilityAssist Employee Assistance Program (EAP)
Norton Cyber Security Program
LegalEase Insurance program
JCCGB Perks! This position is eligible for a free individual membership to JCC Greater Boston's top class fitness, recreation and wellness facility in Newton – offering virtual and in-person programs including indoor swimming, many fitness classes, and workout facilities, as well as discounts to many JCCGB events, classes, outdoor pool, and more! Complimentary individual membership includes:
Use of the Fitness Center at Leventhal-Sidman
Access to group fit classes, Arts & Culture adult programming at member rates
Discounts on a variety JCCGB's fitness/wellness programs and services
Free wellness events!
Discounted child care at JCCGB Early Learning Centers and after-school program
Discounted JCCGB camp tuition