Family Eligibility Specialist (1252)

BAKERRIPLEY • Cedar Park, TX

19d • $25 - $27

About The Position

The Family Eligibility Specialist is responsible for ensuring full compliance with Workforce Solutions’ contractual obligations, policies, and procedures related to childcare intake and eligibility determination. This role involves working directly with customers and childcare providers to assess needs, explain available services, and guide families through the eligibility and enrollment process. The specialist evaluates customer qualifications, verifies required documentation, and facilitates placement with eligible childcare providers. In addition, the specialist provides accurate information, maintains thorough records, and supports families and providers to ensure timely and effective delivery of childcare services.

Nice To Haves

• Bachelor's degree preferred.
• Bilingual preferred.

Responsibilities

• Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner
• Determines customer eligibility by reviewing the customer documentation for completeness and accuracy
• Performs mathematical calculations to determine the parent’s share of cost
• Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner
• Enters data into databases as directed including the Financial Aid Communication System (FACS)
• Maintains accurate customer files in specific order and completeness
• Takes immediate action to address and resolve customer and provider complaints
• Performs other duties as may be assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level