Family & Community Engagement Coordinator

Fitchburg School District•Fitchburg, MA

About The Position

The Community Engagement Liaison serves as a primary connection between the school district, families, and community partners. Under the direction of the Director of Enrollment and Family Engagement, the incumbent works to strengthen family-school-community relationships, support equitable access to district programs and services, and promote meaningful engagement of families in their children’s education. The Liaison provides direct assistance to families, facilitates communication across stakeholders, and coordinates outreach efforts to ensure inclusive and responsive engagement practices district-wide.

Requirements

Bachelor’s degree from an accredited college or university in education, social services, public administration, community engagement, or a related field, or an equivalent combination of relevant experience and coursework.
Experience working in public schools, community-based organizations, social service agencies, or family engagement programs.
Strong interpersonal, customer service, and relationship-building skills, with experience working with diverse populations.
Ability to communicate clearly and effectively, both orally and in writing, with families, staff, and community partners.
Demonstrated ability to collaborate across departments and with external organizations.
Ability to manage multiple priorities and maintain accurate records.
Bilingual proficiency (Spanish preferred), including the ability to read, write, and speak fluently.

Nice To Haves

Knowledge of local community resources related to housing, transportation, food assistance, healthcare, and family support services.
Experience supporting family engagement initiatives, enrollment processes, or outreach campaigns.
Demonstrated problem-solving skills, cultural competence, and a growth-oriented mindset.
Such alternatives to the above qualifications as the District-level Cabinet may deem appropriate and consistent with applicable state requirements.

Responsibilities

Serve as a liaison between families, schools, and community organizations to promote trust, collaboration, and shared responsibility for student success.
Support families in navigating district systems, programs, and services.
Promote inclusive family engagement practices that reflect the community's cultural, linguistic, and socioeconomic diversity.
Coordinate and support community outreach initiatives, workshops, and informational sessions for families.
Facilitate effective two-way communication between schools and families, including translation or coordination of translation services as needed.
Disseminate accurate and timely information regarding district programs, enrollment, policies, and opportunities for family participation.
Develop and maintain relationships with community-based organizations, service providers, and municipal partners.
Maintain an up-to-date inventory of community resources and refer families to appropriate supports.
Collaborate with district departments and school staff to align community partnerships with district goals.
Assist in planning and facilitating district-wide family and community engagement events.
Support family participation in school councils, advisory groups, and School Committee subcommittees.
Conduct home or community visits with families of current or prospective students when appropriate.
Maintain records of outreach activities, family contacts, and referrals.
Collect feedback from families and community partners to inform continuous improvement of engagement strategies.
Perform related duties as assigned to support district priorities.