Family & Children's Service Advocate

Children's Council of San Francisco • San Francisco, CA

36d • $57,059 - $60,534 • Hybrid

About The Position

Family and Children’s Services connects families with childcare and additional supportive services
for children at risk or who are currently receiving Child Protective Services. This team uses trauma informed strategies and a wraparound informed service model to address complex situations to support the needs of children, caregivers/parents and childcare educators.

The Family and Children Services Navigator proactively links families to local, state, and federally funded childcare subsidies in their county. He/She/They are a trusted resource for families navigating the childcare and subsidy choices available to them. He/She/They ensure a successful enrollment and good fit for the child and provide families a warm handoff to other supportive services and community resources to reach their goals. Combining strong time management, proactive and equitable solutions, the Family & Children Services Navigator coordinates multiple family and program-driven deliverables to empower families with information and support.

Requirements

• At least two years' experience working with social services in the child welfare system.
• Minimum 2 years of experience working and/or case management with marginalized families or who receive child protective services.
• Must be cognizant of trauma informed care, with an understanding of wrap around informed service model.
• Sensitivity to and knowledge of family with substance abuse, domestic violence, and mental health issues.
• Knowledge of mandatory reporting requirements for people working with children, including laws and procedures related to child abuse matters.
• Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in cross-cultural situations.
• Energetic ability to be achievement oriented, set and meet goals/deadlines, and maintain teamwork and cooperation across teams.
• Experience with tracking data and identifying and summarizing key findings that supports program improvement.
• Must have the ability to work occasional on evenings and weekends.

Responsibilities

• Administer one-on-one childcare subsidy eligibility determinations and family needs assessment for children at risk or who are currently receiving Child Protective Services.
• Ongoing follow up with families and childcare programs to ensure good fit for the child and ensure a successful enrollment.
• Engage and empower caregivers and parents with child development and family strengthening principles.
• Partner with Protective Service Workers and other social workers to facilitate with child & caregiver goals.
• Build and maintain professional connections with community-based organizations to provide integrated support for families.
• Plan and facilitate learning events and support groups for families, staff and community partners, on topics including, but not limited to, Trauma Informed Care practices, FCS services, child wellness and resilience, childcare search and continuity of care.
• Support Provider Engagement Coach with Trauma-Informed Care events and sharing trauma informed knowledge with Children’s Council staff.
• Provide enhanced childcare referrals - communicate with childcare programs to determine availability, meet the child’s unique needs, and secure optimal childcare environments.
• Track family outcomes, monitor family progress and produce summary reports.
• Analyze data and share internally and externally the impact of this program.
• Participate in ongoing conversations with funders and community partners to advocate for accessible and continuous early care and education.
• Identify gaps in service delivery and work with the Associate Director to propose and implement solutions.
• Refer families by doing a warm handoff to community-based organization when services needed fall outside our agencies’ scope of knowledge and expertise.
• Maintain in-depth knowledge of services and organizations families can access in their communities.
• Maintain in-depth knowledge of and compliance with all relevant program regulations, policies and best practices in a rapidly changing environment.
• Maintain accurate, up-to-date client records in electronic and hard copy files.
• Adhere to all relevant confidentiality policies under all circumstances.

Benefits

• Generous Medical coverage for staff, including paid medical plan deductibles, copays and out-of-pocket maximums.
• Dental, Vision, Chiropractic & Acupuncture, Life, LTD and AD&D coverage.
• Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance.
• 401(k) retirement plan with a generous employer match.
• Pre-tax Flexible Spending Accounts, Health Savings Account and Commuter Benefit programs.
• Generous paid time off package, including 14 paid holidays + a floating holiday for your Birthday.
• Ongoing training and professional development for all staff.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed