Family Case Manager

Volunteers Of America, Utah • Salt Lake City, UT

2d • Onsite

About The Position

The Family Case Manager provides consistent, individualized, and trauma-informed case management services to youth and young adult households who have transitioned out of homelessness and are living in housing throughout Salt Lake County. position primarily supports parenting youth households enrolled in YHDP housing programs. The Family Case Manager works closely with participants to help them maintain stable housing, access community resources, and achieve self-identified goals related to health, education, employment, parenting, and overall well-being.

This position is based out of the VOA Youth Resource Center and includes significant mobile work, meeting clients in the community and in their homes.

Requirements

• Must be able to qualify for and obtain Utah Department of Human Services Case Management Certification within 60 days of hire.
• Demonstrates clear communication skills and the ability to work cooperatively with others.
• Ability to maintain professional boundaries, uphold confidentiality requirements, follow agency policies and procedures, and interact professionally with a diverse workforce, clients, and members of the public.
• Ability to apply trauma-informed practices and exercise sound judgment within the scope of the position while seeking supervision when appropriate.
• Willingness to accept supervision, feedback, and direction.
• Ability to engage with clients for extended periods and move throughout the facility as required to provide services.
• Driving is required. Must be at least 21 years of age, possess a valid driver’s license, maintain a good driving record, and be insurable under the agency’s liability policy.
• Must pass Utah Department of Human Services, Office of Licensing background screening requirements for individuals working with vulnerable populations.
• Proficiency in Microsoft Office and basic computer systems.

Responsibilities

• Provide individualized case management services to program participants, supporting goals related to housing stability, health care, mental health, education, employment, government benefits, parenting supports, and legal needs.
• Develop collaborative service plans with participants that prioritize housing stability and support broader goals related to self-sufficiency and well-being.
• Conduct initial and ongoing assessments of participant needs using agency-approved tools and coordinate appropriate services and referrals.
• Maintain regular contact with participants through home visits, community meetings, and office appointments to support housing stability and service engagement.
• Assist participants in locating, applying for, and securing housing following referral through the Coordinated Entry system.
• Support participants in maintaining housing by assisting with landlord communication, tenancy responsibilities, and conflict resolution when appropriate.
• Maintain complete and accurate client files including service plans, case notes, referrals, and discharge documentation.
• Enter and maintain timely and accurate documentation in HMIS (UHMIS) and internal tracking systems in accordance with HUD, Continuum of Care (CoC), and VOA program standards.
• Assist with documenting program participant eligibility requirements and maintaining compliance with grant and program regulations.
• Collaborate with program staff and the Program Manager to ensure effective coordination of services, program fidelity, and documentation accuracy.
• Attend and participate in weekly staff meetings and multidisciplinary case consultations to review participant progress and coordinate support strategies.
• Demonstrate professional, trauma-informed, and culturally responsive interactions with clients, families, and community partners.
• Utilize agency vehicles when appropriate to transport participants to appointments, housing viewings, or other essential services.
• Assist with housing move-ins and transitions, including transporting or lifting boxes, household items, or small furniture as needed.
• Participate in the Youth Resource Center on-call rotation and perform other duties as assigned to support program operations.
• Maintain consistent, punctual, and reliable attendance.
• Perform other duties as assigned.

Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
• Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed