Family Case Manager - Bilingual

YWCA Utah • Salt Lake City, UT

5d • $23

About The Position

Provide crisis counseling, advocacy, and culturally competent case management services for individuals and families in the Women In Jeopardy Crisis Shelter program at the YWCA Utah.

Requirements

• An understanding of, and agreement with, YWCA Utah’s mission, values and philosophy regarding the elimination of racism, empowerment of women and commitment to anti-oppression work and social justice.
• Knowledge and skills in direct individual and group social services, including effective communication, crisis intervention, knowledge of women and children's issues, human behavior and community resources.
• Fluency in English and Spanish (speaking and writing) required.
• Committed to providing excellent, trauma informed direct services to survivors.
• Understanding and commitment to issues of cultural diversity and anti-racism.
• Ability to work scheduled hours on a regular basis, some evenings required.
• Proficiency with general office duties, computer systems and technology.
• Excellent writing, interpersonal communication, and public speaking skills.
• Demonstrated ability to work independently, manage time, evaluate progress, and adjust activities to complete projects within established timeframe.
• Demonstrated experience functioning within multidisciplinary settings.
• Skilled in establishing effective working relationships.
• Demonstrated experience in establishing and holding boundaries effectively.
• Ability to collaborate and invite collaboration.
• Able to demonstrate skills in effective communication, conflict resolution and problem solving.
• If driving on business, a valid Utah driver’s license, access to an automobile, and valid auto insurance required.
• Must be able to pass Department of Health and Human Services criminal background check, meet I-9 requirements, and, if driving on agency business, a valid Utah driver’s license, automobile insurance and motor vehicle record.

Nice To Haves

• Knowledge and experience in administrative and/or non-profit operations, programs, policies and protocols.
• Welcoming & inclusive personality
• General knowledge of direct victim services, violence against women and sexual violence issues; gender and race equity, from a feminist perspective.
• Understanding of equity, anti-oppression and trauma-informed philosophies.
• Knowledge about the issue of domestic and sexual violence and about child development (through adolescence) helpful. Knowledge of and/or skills in substance use, mental health, and chronic homelessness helpful and preferred. Work experience in these areas preferred.

Responsibilities

• Provide crisis counseling, advocacy, and coaching to women, men and families in crisis due to domestic and/or sexual violence in order to achieve a survivor-driven plan for self-sufficiency and safety.
• Support each program participant in achieving his/her plan with courteous, timely and meaningful help.
• Complete intakes for clients who have moved into the WIJ shelter at the YWCA (assess for danger, plan for safety, guide toward appropriate resources, provide support during visit, advocate through system issues and shelter admission as needed).
• Ensure safety of everyone by monitoring security and intervening in crises as indicated.
• Support program participants in achieving their self-determined program goals through empathic listening and presence, providing individualized case management and referrals to supportive services within the YWCA and community; track progress in meeting plan for self-sufficiency and safety and including:
• Establish case files
• Conduct required initial intake and exit assessments
• Provide information/referral and provide/arrange translation and interpretation as necessary.
• Advocate for the access and use of resources and referrals.
• Provide direct assistance to Shelter Advocates in maintaining 24/7 shelter operations and supports to benefit clients
• Coordinate linkages with community agencies on individual and program level.
• Coordinate therapeutic services for women, men and children in order to help minimize the impact of violence in their lives, including maintaining contact with therapists and clinicians.
• Provide crisis intervention as needed.
• Contact agencies/individuals providing services to clients to assure optimum coordination and appropriate referrals. Obtain signed releases for coordination of services.
• Uphold and act in accordance with the mission of the organization, vision, values and strategic direction of the organization.
• Demonstrate commitment to understanding and using YWCA’s adopted trauma informed “Sanctuary Model” principles, language, and tools in daily work.
• Model YWCA community standards and encourage program participants and other staff to follow them.
• Understand and follow all established organizational and program related policies, procedures and protocols.
• Keep all records necessary to ensure that work is conducted in accordance with agency, contractual, and legal requirements. Records are expected to be complete, accurate, and timely.
• Satisfactorily perform all duties outlined in this job description.
• Maintain all certifications and licensing related to role, program licensing, and grant standards including but not limited to: CPR, First Aid, Food Handlers Permit, Case Management Certification, etc.
• Attend all required staff meetings, individual and/or group supervision, agency-wide staff and other trainings, as well as any other meetings and activities as requested.
• Monitor campus security in collaboration with all staff to protect the safety and well-being of program participants, staff, and visitors.

Benefits

• Paid parental leave when eligible
• Generous package of vacation, sick, and bereavement time available to all employees (amount accrued varies based on hours/week)
• Health and dental insurance eligibility for employees, partners, and dependents
• 11 paid holidays
• Employer retirement contribution of up to 10.5% of gross annual salary when eligible
• Professional development with internal and external training opportunities
• Free Employee Assistance Program providing counseling options to employees, partners, and dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED